on 02-20-2015 7:56 AM
Hi experts,
is there a possibility, to get a notification if an alerts gets assigned to an user?
So we receive an alert and get a notification on this.
On of our team picks the alert and assigns it to himself.
Now all other members of the team should get informed, that somebody is already working on the ticket.
Thx in advance
I would guess this would fall under the ITSM portion of solution manager; the alert portion is just that an alert.
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