Phone Call Alert with Technical System Monitoring

[Former Member]

Hello,

We are using SAP solution manager to perform system monitoring. The system is set to give us regular dashboard alerts, and emails for a given level of criticality. Has anyone used this system to issue an alert over the phone? I do not mean an SMS message, but an actual call placed to an on-call individual for the most critical alerts.

If you have seen this done, please share how you have seen it handled.

Thanks and best.

[bxiv]

What are you expecting when the phone is answered by this on call person?  If it did work I would have to image it would sound like a dial up modem as the alert would be converted to analog...

You may have better luck sending the alert to a after hours notification service and have that service call your on call number giving the details of the alert.