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Technical Monitoring - Notification on recovery

Private_Member_19084
Active Contributor
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Hi experts,

I am confused.

I've implemented changes based on note 1774582, which means that I will receive also a notification on the recovery of an alert (so at switching back to green).

However, it is strange in our system.

I receive an alert (e.g. red) and when it is gettin recovered I receive exactly the same mail again, which says again the it is red.

What is the sense behind?

In my opinion the subject should be like "Recovery: <alert text>"

Any ideas or is my understanding wrong?

Accepted Solutions (1)

Accepted Solutions (1)

bxiv
Active Contributor
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The Subject line will inject "Closed:"Original subject line; it shouldn't send a second red notification.

What stack level are you at and which template are you using?

Private_Member_19084
Active Contributor
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Custom template and sp8.

Maybe I can add it by myself with Badi, where I add also Red/yellow?


Or is it a bug?
Because also in the mail-text the notification is still "open" and not "closed"

Answers (1)

Answers (1)

Private_Member_19084
Active Contributor
0 Kudos

sorry it was my fault.
In the badi where I add red/yellow to the subject I had an error.

So it is sending the alerts correct.

But one question, is it also possible to send an notification, if an employee gets assigned?
So now I get

- alert appears

- alert is closed

But you know, we have a support team, and if already one of the team starts working it would be great if I get a notifcation, that already one did start working.

I will move it to another thread, because this one is solved.
thx for the help on this.