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Authentication list is not filled when log in to BO server

Dear Gurus i'm trying to log in to BO server from dashboard and i'm unable to select the authentication type in the authentication list because it's not filled

a screen attached to the message shows the error

The dashboard version is 2013

The office version is 2010

The live office version is 4.0 SP4

your help will be appreciated

Thanks in advance

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