Email cannot be sent

[Former Member]

Hi All,

I am facing below issue when executing the action send mail to change manager.

Please help

Thanks

[Former Member]

Hi Arun,

im Facing the exact Issue. will you please tell me how you got it fixed ?

Regards.

Ahmad Salam.

[rishav54]

Hi,

1. Check the email address should be assigned to BPs. (for sender and reciever)

2. Use 'SWU3' transaction to fix it and then run 'perform automatic workflow customizing (F9)' in SWU3.

3. Check your PPF action if it is active.

Thanks

Rishav

[Former Member]

hi Arunprasath,

Kindly check whats the error in the SOST transaction for the Email process.

also do check the SCOT configuration and under INT the address is * or your domain address.

And also verify the SAP_CONNECT job is running fine.

Let us know the update

[Former Member]

Hi Ramkrishna,

Thank u for ur reply.

I have checked SOST,mail is not queued into the list.

SCOT configuration is fine and also SAP_CONNECT job is running fine.

[BGarcia]

Hi Arunprasath,

Is there a BADI for that action? If so, you can just set a breakpoint there in corresponding implementation class, reprocess this action from CRMC_ACTION_JOB tcode and debug it until you find the reason for your issue.

Maybe some authorization check missing, or maybe your business partner doesn't have an email maintained.

Kind regards,

Garcia