on 02-12-2015 4:53 PM
Hello Experts,
We are using CRM EIC 7.02 using the Service Request as our main object for case management.
We are trying to determine whether we incur additional licensing / cost to move from EIC to SSF (in SAP CRM).
My understanding, is that the new functionality will be deployed technically in the following enhancement packs / business functions. Can anyone confirm if this is correct ? Or if the path from CRM-EIC to SSF HR involves more than this ?
On CRM System:
On ERP System:
Hi,
you are already using it - SSF is a a new naming. It is also sth wider, as EIC is a profiled SSF for employee service. I guess you are using EIC agent role in CRM, and this in fact is part of SSF.
SSF is Interaction Center, business functions across CRM and ERP you listed and other standard CRM functionalities you may use (IR, survey, ERMS, Knowledge Base, etc.).
please chesk this
1515635 - Employee Interaction Center(EIC) based on SSF: Cookbooks
Shared Services Framework - Interaction Center WebClient - SAP Library
Regarding licensing you would rather ask your SAP Account for that - most possibly you will be asked for number of service requests processed.
BR
Radek
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