CRM Service desk - Authorisation on category level
I would like to have create one transaction type document to be servicing two groups distinct group. eg Salaries and wages groups
(prerequisite, salaries people are not allowed to see wages incidents and wages personel are not alled to see salaries calls.)
I will be having one documnet type, one category schema for both wages and salaries, (level one will be Salaries an wages)
is it possible to have authorisation on category level one. when a call is categorised as "salaries" then wages personell should not be able to see details of such a call.
Anyone ever done such authorisation restrictions based on category. If it is possible, what auth objects would regulate this.
(Ns I know that it would work great to have two different document types to manage access between these groups, but I also would like to be able to just re-categorise an incident if it was logged and categorised as wages instead of salaries, but for this functionality I am kinda forced to use only one document type.)