Unable to Trigger Replacement Order From Advance Return Order

[former_member196521]

Hello All,

We are implementing Advance Returns Management.

I have performed the following configurations

1) Advance Return Order and Replacement Order types have been configured in the system

2) The customization for auto creation of follow up document type for customer returns have been maintained(screen shot attached below)

3) The advance Return Order Type is activated for advance returns and the subsequent delivery free of charge order type is also maintained(screen shot attached)

However when I create the advance return Order type the SDF order does not get triggered automatically, please advice further.

Kind Regards

Atul

[Former Member]

Hi Atul,

Please check below configuration.

SPRO --> Logistics - General --> Advanced Returns Management --> Customer Returns --> Activate Advanced Returns Management for SDF Order Types.

Check that did you activated ZSD2 order type?

Regards,

Sandip

[former_member196521]

The issue is resolved by implementing the following business objects.

1) SD_01

2) LOG_SD_SIMP_02

3) ESOA_OPS01

4) OPS_ADVRETURNS2

Also in the field Refund Type, Replacement material needs to be selected.Post doing the same the replacement order gets triggered

Kind Regards

Atul