Incorrect Discount base due to missing Pricing Conditions

[Former Member]

Hi,

Hoping somebody can help me.

Due to missing price conditions in Sales orders, the billing documents have the incorrect Discount base and therefore incorrect settlement discount amount is calculated when running the Direct Debit payment run in SAP transaction F110.

We have identified the issue and will put in measure to stop this happening going forward. As price conditions are missing, the SKTO condition is looking at the wrong line to calculate the discount and therefore the discount base is wrong.

We now have the issue that we need to correct this to be able to collect the correct amounts from Customers via DD ('000's of invoices).

One option I can see to correct this :

Cancel the billing documents

Go back to the Sales order and add the missing price conditions for each line item in the Sales order

Re-issue the invoice and check the SKTO amount

However, this way will affect the customers as they will receive cancellation invoices and new invoives for exactly the same amount (the total amount of the invoice is correct, only the Discount base and SKTO is incorrect in the background but this does not affect the customer).

Is there a better way to do this or is it possible to change the discount base amount after invoice issue?

thanks for your help - this is giving me a headache!

Jemma

[Lakshmipathi · Accepted solution]

Once you create a subsequent document against a particular line item in sale order, you cannot do any change in condition tab of sale order as it that screen would become greyed out.  The best approach to your requirement would be to issue a credit note to the extent of discount value by referring the parent billing document.

G. Lakshmipathi

[Former Member · Accepted solution]

Thanks for your reply

Would this be the suggested solution even if the invoice to the customer is correct?

So the customer would have received the invoice and then a credit memo.

The users are not comfortable with this solution.

Which tranaction in SAP should be used for the credit note?

thanks

Jemma

[Former Member]

Hi,

thanks for your respose.

As the price conditions are wrong in the system, we have decided to cancel the invoices, change the pricing conditions in VF01 and issue new billing documents.

Jemma