Afaria Samsung MMEP (Galaxy S5) vs Android Lollipop 5.0

[Former Member]

Dear all,

I've been trying to get new devices enrolled, Galaxy S5 with Android 5.0 Lollipop, but it will fail to properly finish the installation as Afaria Samsung MMEP won't install even thought untrusted apps are allowed to be installed.

Is there anyway to get this Afaria Samsung MMEP installed on an Android 5.0 Samsung Device?

Thank you in advance.

Regards,
Cairo

[former_member186998]

Hi,

please use this URL: http://service.sap.com/sap/support/notes/2124669

Thanks,

Atsushi Asano

[Former Member]

I have same problem in my Galaxy Note4(Lollipop ver.).

I have used it while my phone was 4.4 kitkat OS ver.

But after version upgrade to 5.0 Lollipop I can't install afaria samsung mmep as Cairo mentioned.

(Same screen result)

If you solve this problem please let me know.

Best Regards,

MyungJong Lee

[Former Member]

Hello MyungJong Lee & Cairo,

This is to let you know that Afaria 7 SP5 HF9 patch has resolved this issue. Please make sure you upgrade this hotfix to resolve the Samsung MMEP installation problem.

Hope this helps. If you got the answer, please mark it as "Answered" so that the customers having similar issue can view this thread with the solution.

Kind Regards,
Sushmitha

[former_member105680]

Hi Cairo,

Can you put in a support ticket to report this issue? The issue you are experiencing is due to underlying security changes introduced by L version of Android. This will need to be looked at by afaria development team

Thanks,

Aziz

[Former Member]

Hi Aziz,

And how/where can I create this ticket? I'm kind of new on reporting such issues. I've already sent an email to afariaandroid@sybase.com but haven't got any response till now.

Thanks for your help.

Regards,
Cairo

[Former Member]

Hello Cairo,

You should be having an account to SAP Service Market Place(SMP) with url as https://support.sap.com .For creating an incident, please login to https://support.sap.com/incident and click on "Report an incident". You should fill up the details about the issue on the incident and once the incident is saved it comes to us to process further.

Hope this helps!!.

Kind Regards,
Sushmitha
SAP Active Global Support

[agentry_src]

Hi Cairo,

All the @sybase.com email addresses should have been decremented by now.  Sybase has been an SAP company for I think 5 years now.  You may want to review your links to see which are still valid sites.

Regards, Mike

SAP P&I Technology RIG

[tracy_barkley]

Cairo,

Just to let you know Hot Fix 9 for Sp5 has been released to address this issue.  It has been posted on https://support.sap.com for distribution.

Thank you

Tracy Barkley

SAP Active Global Support