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customer returns saleable material

former_member182378
Active Contributor
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Hello,

The Returns process for damaged goods is already implemented in SAP and business is using this process. (movt type 655)

Sometimes customer returns saleable products to the business (company) when customer does not have space to store these products. Thus these products should be stored in Unrestricted. (movt type 653)

Client does not want any manual action e.g. changing schedule line category or item category in the sales order. Therefore one option is to create a new RE sales document type with new item category and new schedule line category.

We could use the same RE delivery type and billing type, already created (for RE of damaged goods).

Any suggestions, any alternate solutions?

Thanks!

TW

Accepted Solutions (1)

Accepted Solutions (1)

Lakshmipathi
Active Contributor
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First of all, how users would come to know whether the material returned is salable or not ?  Since practically, the client can decide only after inspection by quality team and not before that, I feel, it would be better to follow the existing document type for returns through which, they can inward the returns first, inspect and finally take a call.  If the returned material is salable, then it can be transferred to Unrestricted else, to scrap storage location.  Of course, this suggestion is also taking into consideration, such salable returns would be very minimal in a real time scenario and going for for configuration change for such low volume is not recommended.  May be you can make use of "Order Reason" field.

G. Lakshmipathi

former_member182378
Active Contributor
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G Lakshmipathi,

Could you please elaborate on the usage of order reason?

TW

former_member182378
Active Contributor
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G Lakshmipathi,

Thanks for your reply!

At the customer premise, a company representative confirms that these are salable products (quality is OK). Further, the business wants to have "clear" separation between RE - damaged and salable, by having different order types, number ranges and description of order types; for reporting purposes.

This scenario occurs often.

TW

former_member211108
Contributor
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Hi TW,

Is there any difference between the process of treating the saleable goods and scrap goods from customer perspective? Does your client gives credit differently?

May be you can receive the stock in different storage locations depending upon the condition of return goods.

Thanks and Regards

Atulkumar Dagade


Lakshmipathi
Active Contributor
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Just for reporting purpose, I would not go for new document type since it involves additional master data maintenance right from number range.  That is why, I suggested initially to go with Order Reason.  If at the first instance itself, your client knows that it is a salable material, then, user should key in some appropriate order reason like "Salable products" and record with the existing document type itself.  If it is not salable, then this field should be blank.  By maintaining Order Reason,  you can generate a report distinguishing "damaged" returns and "salable" returns.  Wherever the field is blank, you can conclude, it was a damaged returns and wherever, it is filled, it can be concluded that it is a salable returns.

On the other hand, if your client is not willing to go with this suggestion, then as you indicated, you can go with new document type

G. Lakshmipathi

jobis
Contributor
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Hi TW,

Order reason looks like an option, but you require a new schedule line category for determining  the movement type 653.

Unless you have a new sales doc type, i dont think you can get a different item category and there by new schedule line category, by std configuration.

Else, can we connect item usage to order reason..? If so the item category determination will work.

Thanks

Jobi

former_member182378
Active Contributor
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Jobi,


Else, can we connect item usage to order reason..? If so the item category determination will work.

This is interesting! Please elaborate on your idea.

TW

jobis
Contributor
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Hi TW,

As item usage is a field to determine item category, IF we can create a new item usage, or modify an existing one to include the 'order reason' as an item usage, then for a particular order reason  we can determine the required item category.

This is just an idea, and if we can't create or modify an item usage in SAP(which I think is the reality), then it will remain as an idea only

Thanks

Jobi

jobis
Contributor
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With a user exit (move field to VBAP) also we can determine a desired item category in the order.  That item category has to be added as a manual item category in the determination.

The logic could be ' to validate the order reason'

Thanks

Jobi

former_member182378
Active Contributor
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Atul,

The saleable returns can be resold by the client. And damaged returns are either repaired or scraped. Another difference is that for saleable returns the freight charges are not refunded (credited) to the customer but for damaged returns those charges are refunded. For this, in the RE pricing procedure, for freight condition type we are planning to create a routine which will not activate freight for saleable returns. So, there pricing procedure for both these returns will be the same.

Different storage location is fine, but the main this is stock type, saleable re goods should be stored in unrestricted (and not QI), so different schedule line category (with movt type) is needed.

TW


former_member211108
Contributor
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Hello TW,


At the customer premise, a company representative confirms that these are salable products (quality is OK).

How the orders are created? is there any interface in between?. If there is a interface then probably at this stage only you can pass the correct item category to ecc.


Further, the business wants to have "clear" separation between RE - damaged and salable, by having different order types, number ranges and description of order types; for reporting purposes.

for reporting purpose you can distinguish the stock based on storage location, order reason or usage (VBAK/VBAP -ABRVW)  or movement type etc. Creation of different document type may result in confusion for end users

As suggested by Jobi, you can determine the appropriate item category/schedule line by using the exit USEREXIT_CHECK_VBAP or USEREXIT_CHECK_VBEP.

Thanks and Regards

Atulkumar Dagade

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