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sap header panel not visible in bi launch pad portal 7.3

Hi Experts,

Can any one give me suggestions regarding this

when the users are opening the bi launch pad, the header panel is not visible to end users every time.

in portal, when they  do refresh, then they can see the sap header panel.

is there any way make it visible with out doing refresh

the users are going to do refresh here every time when they are going to bi launch pad

and then this header panel is visible

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