on 02-06-2015 11:16 AM
Hi All,
I have define action profiles & Condition for Requester & Change manager in Zmcr both are working fine.
but our client needs an email notification on action "Successfully tested" i have created action profile in ZDHF, zmhf_actions & define conditions as E0005 but still whenever tester confirms the tests in CHARM Action-> successful tested.
please reply
thanks,
Ashish Rajput
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Hi Prakhar,
i have configured as per the process. i have created all the action profile & condition in the same way i configured for ZMCR Requester & Change Manager Emails are triggering at the time request created & when the request approved but when ever tester clicks on Action -> Successfully Tested email is not triggering. i have creation action for ZDHF, zmhf_actions & define conditions as E0005.
Please suggest.
Thanks,
Ashish
Hello Ashish ,
Thanks for your reply. Can you also confirm that the related condition has the similar settings as defined in my screenshot below?
Please make sure you apply the conditions in the "Schedule Condition", and not the "Start Condition".
The user status name: e.g. E0001ZMIN0001 depends on the name of the user status you want to use and ZMIN stands for the transaction type name. You can also define these for change requests: like ZMCR
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