Severe error(s) occurred in phase PREP_INSTALL/SHDINST_OS while upgrading solman

[former_member203760]

Hi Expert,

While upgrading the solman using SUM tool i am facing issue like beow(attached),

Severe error(s) occurred in phase PREP_INSTALL/SHDINST_OS!

Last error code set: Shadow instance could not be created. Check joblog for details.<br/>    

Please help me to solve the issue,

Thanks in advance.

Jana

SHDINT_SAV log.txt.zip

[manumohandas82]

Hi Jana ,

Can u post the job logs from SM37

Thanks ,

Manu

[former_member203760]

Hi Manu,

Can you please confirm which job log i need to check.

Thanks

Jana

[former_member248049]

Regards.

Jana as they solved the Erorr ;

Severe error(s) occurred in phase PREP_INSTALL/SHDINST_OS while upgrading solman

Please I need help I have the same problem

Thanks.

[former_member182657]

Hi Jana,

Are you using Remote shadow instance creation method for the procedure ?

Regards,

Gaurav

[former_member203760]

Hi Gaurav,

I am unable to get you, Remote shadow instance creation method means.

Please tell me

thanks

Jana

[former_member182657]

Hi Jana,

Could you update current kernel with latest patch available at SMP or update the kernel with 721_EXT and try again.

Regards,

Gaurav

[former_member203760]

Hi Gaurav,

Presently our kernel is in latest patch level.

Regards,

Jana.

[former_member182657]

You could also refer SCN doc at

Regards,

[former_member203760]

Hi Rana,

As per your suggestion we have set the value for DIR_PUT in default value as /usr/sap/put.

And restarted the Sum tool but still the same issue exists.

Regards,

Jana

[VJain]

Hi Jana,

Please check for any file in path that should not be in this directory:
<SUM>\abap\log

Sapcar failed to extract some files and caused phase to end abnormally.
Once done, then repeat the phase.

Thanks

Vikram

[former_member203760]

Hi Vikram,

We have renamed the existing log file and created a new log folder and re-executed the SUM tool, but still the issue exists.

Regards,

Jana

[former_member182657]

After restart could you share value of parameter DIR_PUT by using SE38 ---> RSPARAM --->Execute or from Transaction TU02.

Regards,

[former_member203760]

Hi Rana,

Please find the value of DIR_PUT.

Dir_put = /usr/sap/SID/SUM/abap

Dir_put = //hosname/sapmnt/put

Regards,

Jana

[former_member182657]

Hi,

Could you set value of DIR_PUT with default value i.e /usr/sap/put .Also here we need not to specify two different values for the parameter as like you've given :

Dir_put = /usr/sap/SID/SUM/abap
Dir_put = //hosname/sapmnt/put

Try to set DIR_PUT value to /usr/sap/put only and start the process again .

Regards,

[former_member182657]

Hi Jana,

After addition have you restarted the system,if no try to restart and rerun the phase again.If still issue persist than re share SHDINST_OS.log file.

Regards,

Gaurav

[former_member203760]

Hi Rana,

We have restarted the server and continued the SUM tool.

Please find the log file.

Regards,

Jana

SHDINST_OS1.txt.zip

[former_member182657]

Hi Jana,

Issue could be because of non defining of parameter DIR_PUT.I suggest you to define parameter DIR_PUT as according to SAP KBA   822296 - Additional info: Upgrade to SAP NW 2004s AS ABAP (iSeries)

SHDINST_OS phase

Symptom: The SHDINST_OS phase terminates with the following error message:
           Error message CPF0006 running 'CRTR3INST SID(VAK) INST(05) ROLE(*SHADOW)'

The job log contains the following message,
           CrtR3Inst: Shadow instance can only be created when PUTDIR is set.
Cause: Error in command CRTR3INST. You want to use the default value /usr/sap/put for DIR_PUT and therefore did not specify it explicitly in the profile. CRTR3INST expects an entry in every case.
Solution: Add the following entry to the DEFAULT.PFL:

           DIR_PUT = /usr/sap/put

After that try to rerun the phase.

Hope this will resolve your issue.

Regards,

Gaurav

[former_member203760]

Hi Rana,

I have added the above entry to the default.pfl but no luck.

Still facing the same issue.

Regards,

jana

[former_member182657]

Hi Jana,

Could you share SAPup.ECO log file as well and confirm SHDINT_OS.log is completely attached.Addition to it try to complete restart the system & rerun the phase again.

Regards,

Gaurav

[former_member203760]

Hi Rana,

Please find the attached log files and i have restarted SAP system also but no luck, please help me on this.

Thanks

Jana

SHDINT_OS log.txt.zip

SAPeco log.txt.zip

[Former Member]

Hi,

Please share SHDINST_OS.LOG for further analysis.

regards,

pavan

[former_member203760]

Hi Pavan,

Please find the below log to check,

Please help me.

Thank you

Jana

SHDINT_OS log.txt.zip