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Service Desk Management

Scenario:

There are only 6 users in both the servers.

One Satellite Server                               

User name: x                                            

User name  y

User name  z

User name: a

User name  b

User name  c

One Solution Manager Server

User name: x                                            

User name  y

User name  z

User name: a

User name  b

User name  c

All Users are able to create messages from Satellite Server.

User x,y,z are in one department and User a,b,c are in different department.

Requirement:

Support message created by x should be visible to only y and message from y should be visible to only z. while

Support message created by a should be visible to only b and message from b should be visible to only c.

Thanks

Rajneesh

Former Member
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