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onine backup delay issue

Hi Experts,

We are taking online backup of our ECC production system on daily basis (12.00 night). (ECC+Windows+Oracle)

Usually it takes around 1.30 hrs to finish successfully.

But recently, we observed that during saturdays online backup is taking much time to complete.

Customer asking us the root cause with the evidence.

Can you please let me know, where and what to check the root cause for the backup delay.

Please suggest any SAP notes or links or if any.

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