Willy Enterprise status is Stopped.

[former_member183342]

Hi,

We are in PCoE Audit, we are in configuring RCA for HANA system. We

have

installed the Willy Introscope Enterprise Manager and Management Module

version 9.1.5 in Solution manager 7.1. We have installed the DAA agent

its up and running, But Enterprise manager status is offline, unable to

get the metric related information of HANA system.

We have checked the EM status in OS level by executing the below

command

in the prompt.

..\bin\EMCtrl64.bat status

It gives the output as Enterprise Manager is running.

Kindly do the needful to resolve this issue. Attached the logs required

of EM.

Attached screenshot for your reference.

-Regards,

Saravanan R.

[tanmeya_mohan]

Try to take a restart of the Diagnostic Agent on which EM is installed.

This usually does the trick in such issues.

Best Regards,

Tanmeya

[Former Member]

Hi Saravanan,

Check the Wily enterprise manager logs if there are any issues related to out of Memory.

And add below mentioned parameters for Heap and JVM

In case the EM crashes with OutOfMemory (OOM) it makes sense to analyse the Garbage Collections (GC) in more detail. So setting additional java parameters
-verbose:gc -XX:+PrintGCTimeStamps -XX:+PrintGCDetails is recommended.
With java parameter -Xloggc:gc.log the GC output is redirected from file em.log to a dedicated file gc.log.

The parameter -XX:+HeapDumpOnOutOfMemoryError is usuful to trigger automatically a heap dump in case of OOM.
NOTE: heap dumps get a big as the Java heap size is configured. So make sure you have enough disk space available.

The bigger the Java heap size is configured the more it makes sense to work with parallel GCs by
setting additional java parameters -XX:+UseParNewGC -XX:+UseConcMarkSweepGC -XX:CMSInitiatingOccupancyFraction=50

REfere below link for same:-

Introscope Troubleshooting - Technical Operations - SCN Wiki

Once done Restart the Enterprise manager.

Let us know the outcome of same.