Solution Manager "Text BOX" reporting of tickets.

[former_member217141]

Dear Solman Gurus,

One of the our customer is want to take a report including the "TEXT BOX" of tickets. In our standart solman reports we are not able to see all the "TEXT BOX" of ticket. Is it possible to take this report from solman and how ?

Text Field(TEXT BOX) means saying that I want , all conversations in the ticket.

a screen shot of what is the "text box" i mean.

Best Regards

[former_member190736]

Hy,

Check first the type of "ID" at transaction type S_PFC_31000030

select the object CRM_ORDERH and click at menu "Text IDs" and the execute the function bellow.

You can use the function to read this texts.

  CALL FUNCTION 'READ_TEXT'
     EXPORTING
       id                            = 'SU99'
       language                      = 'PT'
       NAME                          = '0050569A6C511EE48DF24B326D03B7D8                     20140908195854612'
       OBJECT                        = 'CRM_ORDERH'
     TABLES
       lines                         = LINES
    EXCEPTIONS
      ID                            = 1
      LANGUAGE                      = 2
      NAME                          = 3
      NOT_FOUND                     = 4
      OBJECT                        = 5
      REFERENCE_CHECK               = 6
      WRONG_ACCESS_TO_ARCHIVE       = 7
      OTHERS                        = 8

Thanks,

Carlos Paiva.

[former_member217141]

Dear Carlos,

Thanks for your helping but i couldnt understand. I did what you told and I came here.

You can use the function to read this texts. I couldnt understand this part, should develop ABAP for this report ? Is there any standart report for my requirement ?