How to make a survey with reference to the incident?

[Former Member]

Hi all !

How to make a survey with reference to the incident?

I have SM 7.1 SP1.Now we all made the following

- Mail out

- The user fills out the survey

- The answer comes.

But there is nowhere to bind to the ID of the incident

.

It is impossible to determine to which the incident is completed survey

Rg Tatyana!

[former_member190736]

Hy,

I guess you can do this at tcode CRM_SURVEY_SUITE add the number of ticket.

Thanks.

Carlos Paiva.

[Former Member]

Hi! ?

How to set up a field  ID incident that it is formed automatically in the surveys?. Or to receive a report on the surveys in the context of incidents?

Rg Tatyana!

[former_member185998]

Hello Tatyana,

I have the same requirement. Did you solve it, and if yes, please tell us how.

Thanks,

Arto

[prakhar_saxena]

Hi Tatyana,

this is available 7.1 SP05 onwards so you need to first do an upgrade

check below further

Processing Surveys - SAP Solution Manager - SAP Library

i hope this clarifies

Thanks

Prakhar

[Former Member]

Hi Prakhar!

Sorry, got a typo. SM7.1 SP11. For Your link on the answer to my question is not found.

Rg Tatyana.