Interface of SOLMANREQU

[former_member226585]

Hello, help me please.

We are not VAR, we are client of SAP and we want send support message to SAP directly, but role SOLMANPRO for users is too extended. Role SOLMANREQU is good interface but it do not have a button "Sent to SAP".

Tell me, How to add the button to the role that the users would have been able to send messages to yourself in SAP

[prakhar_saxena]

HI Evgeniy,

End user don't send ticket to SAP directly and this is the reason this block is not available in end user business role.

in order to achieve your requirement ..you can copy solmanpro to your requirement as zsolmanpro or ysolmanpro etc

pls check my below blog series with some more links which will help you to achieve this.

Quick Tip : Customizing Business Role in Solution Manager 7.1 ITSM Part 1

Quick Tip : Customizing Business Role in Solution Manager 7.1 ITSM Part 2

Quick Tip : Customizing Business Role in Solution Manager 7.1 ITSM Part 3(Changing Workcenter Seque...

IT Service Management Roles and Authorizations - SAP IT Service Management on SAP Solution Manager -...

hope this helps.

Thanks

Prakhar

[former_member226585]

Hm, how add button "Sent to SAP" to role ZOLMAREQU ?

I like wizzard of this role....

[prakhar_saxena]

Hi Evgeniy,

Adding Button is not easy and requires development which is not required

you can customize the standard Business role with Z* namespace just with configuration & then you can enable

SAP Component - Assignment block

this has the "Sent to SAP" button and will serve your requirement.

hope this suffix

Thanks

Prakhar