Report & Process for automatic closure of Incidents

[Former Member]

Hi All,

   I am searching for the Standard report which could help us in closure of incidents which do lie in service desk status Customer action & are 2 days older.

So if somebody could help me with the identification of such reports then i would be glad.

Regards

Vishal

[Former Member · Accepted solution]

Hi Vishal,

you can try report AI_SDK_SP_AUTO_CLOSE.

Best Regards,

Christoph