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Certificate error while connecting the Mobile device to Syclo Server

neha_mahanty
Active Participant
0 Kudos

Hi All,

I am working on SMP 3.0 Service Manager 4.1 application.

I need to connect a mobile device to the server. I have copied the certificate smp_crt.cer file to the mobile device and installed the certificate in the trusted root in the device.

In the device when I am trying to connect the server with the help of the URL https://<<FQDN of the server>>:8081/AppName

Here I am getting the error as

The error is something like that the certificate is for another system.

As suggested I am following the steps to copy and install the certificate in the devices but this does not seems to be working.

Please guide.

Thanks

Neha

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Looks like you need to recreate the certificate with the correct FQDN.  You see see the blog here about recreate it:

neha_mahanty
Active Participant
0 Kudos

Thanks Stephen,

Just wanted to add one missing point .. Team has created the DNS entry  for virtual IP , so as to connect the server from outside.

The certificate is created with the server fully qualified name.

So we need to recreate the certificate with the server name or the virtual IP's DNS entry name?

Thanks

Neha

Former Member
0 Kudos

If clients are going to pass though the virtual IP DNS then yes. as the certificate needs to match the server address name that is entered in the clients.

Stephen

neha_mahanty
Active Participant
0 Kudos

Hi Stephen

I have one more question here. I will create a new certificate for virtual ip .

This certificate ia going to be installed in the device.

Now the question is which URL I will use to connect the client.

Https <<server FQDN >>/appname

OR

https << virtual IP DNS name>>/appname

?

Please advice.

Thanks

Neha

kirankola
Advisor
Advisor
0 Kudos

Neha,

Https <<server FQDN >>/appname is the right approach. Most of the cases, we use FQDN of the virtual host name.

Regards,

Kiran

neha_mahanty
Active Participant
0 Kudos

Hi Stephen, Kiran

We created the certificate and installed on the device . I did not received the certificate error. However I received another error

1. In device when I connected the client I am getting this below error . Please tell me what possible issue it can be

2. In another system I installed the certificate and tested in the WPF client . here it gave "UNABLE TO RESOLVE HOST " error when I give the https://<<server FQDN >>     and     https://<<Virtual Host name>>/appname

where as https://<<server FQDN >>appname gives nothing ..the start button still gets enable and it asks to reenter the URL .

Please suggest. How to proceed further.

Thanks

Neha

kirankola
Advisor
Advisor
0 Kudos

Neha,

Check if you have the latest Microsoft Visual C++ runtime Libraries installed.

Regards,

Kiran

neha_mahanty
Active Participant
0 Kudos

Hi Kiran,

Thanks, I shall check this. I am using  Agentry_7.0.3.711_ClientDotNET can you tell me if I need to check any specific version for this?

Thanks

Neha

Former Member
0 Kudos

Can you close the client, Then after reopening the client, reset the database and try again?

neha_mahanty
Active Participant
0 Kudos

Hi Stephen,

I shall surely try this and let you know the result.

Thanks

Neha

bill_froelich
Product and Topic Expert
Product and Topic Expert
0 Kudos

Neha,

What version of the SMP server are you running?  If you are using SMP 3.0 Server Runtime SP04 or higher you need to use an SDK SP05 client or higher.

--Bill

neha_mahanty
Active Participant
0 Kudos

Hi Stephen,

I reset the client but I got the same error ( Error code:  R6025 – Pure virtual function call)

I am using SMP 3.0 SP03

Please guide.

Thanks

Neha

bill_froelich
Product and Topic Expert
Product and Topic Expert
0 Kudos

Neha,

I think you will need to open a support ticket as I don't think this is a certificate issue.  Have you confirmed the necessary MS runtime files and .Net is installed correctly?

--Bill

neha_mahanty
Active Participant
0 Kudos

Hi Bill,

Yes I have created a support ticket for this. However this issue is not reproduced . Now I am getting the communication error (14) error.

If I want to connect the system from outside the DMZ network . I install the certificate .

when I test the URL - https://<<FQDN of Virtual IP >> It opens page displaying the SMP platform version

However when I test https://<<FQDN of Virtual IP>>:8081/SubURL It says

"Page cannot be displayed"

Does this mean that the port is not opened and that's why the communication error is appearing?

Thanks

Neha

Former Member
0 Kudos

Ffor the Connection(14) error, the proxy you are using in your DMZ is it passing Websocket part of the connection?

neha_mahanty
Active Participant
0 Kudos

Hi Stephen,

I shall ask my network team regarding this to check this connection.

Neha

bill_froelich
Product and Topic Expert
Product and Topic Expert
0 Kudos

Neha,

If using a web browser you cannot get the "I am here!" message using the https://<<FQDN of Virtual IP>>:8081/SubURL then the problem is either with the port number or mapping of subUrl.  If you can get the I am here! message then the problem may be the websockets connection.

--Bill

Answers (0)