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Dump after selecting Travel and Expense tab in ESS

Greg_Walsh
Explorer
0 Kudos

Hello Experts;

I have a user getting a dump after selecting the Travel and Expense tab in ESS.

User has same issue when logged in to ESS on different computers

Not aware of any other users with same issue

Category: ABAP Programming Error

Runtime Errors: OBJECTS_OBJREF_NOT_ASSIGNED

Except: CX_SY_REF_IS_INITIAL

ABAP Program: CL_POWL_UI_HELPER=============CP

Application Component: BC-MUS-POW

Short Text: Access using a 'ZERO' object reference is not possible.

Information on where terminated: The termination occurred in ABAP program "CL_POWL_UI_HELPER=============CP",in "RENDER_DELTA_TABSTRIP". The main program was "SAPMHTTP"

In the source code, the termination point is in line 235 of (Include) program "CL_POWL_UI_HELPER=============CM00D". The termination is due to exception "CX_SY_REF_IS_INITIAL" occurring in procedure "RENDER_DELTA_TABSTRIP" "(METHOD)". This exception was not handled locally or declared in the RAISING clause in the procedure's signature however. The procedure is in program "CL_POWL_UI_HELPER=============CP". The source code begins in line 1 of (include) program "CL_POWL_UI_HELPER=============CM00D".

Line 234 code: CONCATENATE l_caption l_tooltip l_type_text INTO l_tooltip SEPARATED BY space.

>>>Line 235 code: lr_caption = lr_tab->get_header( ).

Line 236 code: lr_caption->set_text( l_caption ).

Line 237 code: IF mr_model->check_new_ui_enabled( ) IS INITIAL.

Line 238 code: lr_caption->set_tooltip( l_tooltip ).

Line 239 code: ENDIF.

Accepted Solutions (1)

Accepted Solutions (1)

Greg_Walsh
Explorer
0 Kudos

Our Developer debugged the issue and found as follows:

Cause

According to some google articles issue can be cause by user doing personalization that fails

What we found

2 of 6 queries in table POWL_ACT_QUERY were flagged as inactive

Resolution

Using SA38 executed program POWL_D06 with userID and Application FIFTV-POWL-TRIPS.

This reset the two inactive queries to active. User issue is resolved

Answers (3)

Answers (3)

former_member242722
Discoverer
0 Kudos

Hi Greg,

Please refer to the below SCN post with similar error related to GRC, looks like this is config error please reach out to functional and development team to fix this issue.

http://scn.sap.com/thread/3574401

Regards,

Pradeep

tharaka_fernando
Contributor
0 Kudos

Hi,

if there is sny issue in particular user'suser's authorisation plz use SU53 to find what is missing .

Greg_Walsh
Explorer
0 Kudos

Security advises nothing in SU53

Greg_Walsh
Explorer
0 Kudos

User is getting a 500 SAP Internal Server Error on screen. Portal roles removed and re-added with no resolution - these are standard roles shared by many users. Security saying that they see no issue. Travel and Expense Admin saying they see no issue with setup and Basis team has found nothing. I see no issues with the HR data. Let's not forget that this is a single user. Interestingly, user is still able to access left side menus in portal and was able to submit an expense report. Anybody have any ideas on which direction to go with this? Thanks Greg

harsha_jalakam
Active Contributor
0 Kudos

Hi Greg,

Since it is faced only by a particular user, I guess it is not an issue with the application.It seems like a R/3 role associated with the user or with any parameter that has to be maintained for that particular user. Please check with Security for the backend roles and the Travel and Expenses Consultant for the parameters are maintained correctly.

Regards,

Harsha