on 01-23-2015 5:36 AM
Hi Experts,
How to set up IVR to call any extension number .
For example , audiomessage in IVR says : "if you know the personal employee number, press * and enter the number" , then customer
enter phone number and this call is redirected to this extension number .
If you offer an example, I will be very grateful .
Hello Evgeny,
to make transfer to any internal BCM's number you can use the following IVR schema:
after entering number press # and transfer will be done.
Also pay attention for what Lasse Malinen said.
BR,
Anton.
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Hi Evgeny
Have you checked
Also it would be good to plan proper handling for cases "tranfer failed", "no input", and "invalid input" etc to avoid unwanted loss of contacts.
BR
-Lasse
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