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Incident created in ITSM should have one Support Team by default.

Hello Experts,

We have Implemented ITSM Incident Management. We have following requirement, Can anyone please suggest how we can achieve it.

Whenever there is any Incident Created in Solution Manager Incident Management, we want a Support Team say "ABC" to be selected by default.

Is there any way to do so?


Rakesh Bhor

Former Member
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