on 01-22-2015 10:09 AM
Hi Folks,
I have an issue with Agents determination, I am new to the Workflows and can any of you please suggest what are the possible ways to determine the agents.
We have implemented the possible note
"1041016 - Workflow setup in new installations for BRM", but even though the agents are not determining. We have checked the below things:
Agents in the Organisation unit
Task maintained as 'General'
Assignment of agents etc
Quick reply is appreciated, bcz we are running out of the time.
Thanks,
Sujay V
Hi Sujay,
There could be multiple reasons for not finding an agent :
1. It seems you are using HR data to find an agent. So, please check if HR data is properly maintained as per your logic. (Assuming you have written the logic correctly)
2. You need to set the possible as well as responsible agents for your task. Possible agents by making it a general task and responsible agents in the agents area of workflow task.
3. Another reason could be the faulty logic itself.
4. If you are checking in another system from the system in which you created the workflow, agent assignment might not have been transported to the testing system. Please make sure that agent assignment light is ON for your task.
Regards,
Richa Gupta
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Hi Sujay,
1. Is the workflow getting triggered? Did you find anything on SWIA?
2. Try buffer refresh using SWU_OBUF.
Thanks,
Vijay,
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