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Possible reasons in 'Agents Not Determining' - SAP WORKFLOW

Hi Folks,

I have an issue with Agents determination, I am new to the Workflows and can any of you please suggest what are the possible ways to determine the agents.

We have implemented the possible note

"1041016 - Workflow setup in new installations for BRM", but even though the agents are not determining. We have checked the below things:

Agents in the Organisation unit

Task maintained as 'General'

Assignment of agents etc

Quick reply is appreciated, bcz we are running out of the time.


Sujay V

Former Member
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