Dump in Service Order Component AIC_SRVO_G

[Former Member]

Hi ,

I am getting a dump when enhancing the view of component AIC_SRVO_G

VIEW : AIC_SRVO_G/GuidedCreateServiceOrder.

As soon as this is enhanced and i am trying to enter into the service order screen it results in dump.

Dump in class : CL_BSP_WD_GEN_ROADMAP_VS

Method : GET_CONTROLLER

It indicates that null reference is used resulting into dump.

Please guide how to solve the issue.

Regards

Priyanka

[manumohandas82]

Hi priyanka ,

Check SAP Note 1931820 - Service Katalog:

Translate to English . Implement the note if found relevant using SNOTE

If this does not help attach the full dump

Thanks ,

Manu

[Former Member]

Hi Manu ,

I had already gone through this note and the corrections instructions which are given are present in the system.

Thanks

Priyanka

[manumohandas82]

Hi Priyanka ,

Please attach the full Dump

Thanks ,

Manu

[Former Member]

Hi Manu ,

Below are the dump lines :

Exception class : cx_sy_ref_initial

ABAP Class : cl_bsp_wd_gen_roadmap_vs

Method : Get_Controller

Line : 5

An attempt was made to execute a dynamic method callon an initial(NULL) object reference.The reference must refer to an object  

This dump only comes when i enhance the view .But if i delete the view enhancement it works fine.

Regards

Priyanka

[VJain]

Please check the following notes:

1853288 - Guided Activity does not support custom namespace
1830639 - Exception CX_SY_REF_IS_INITIAL occurred when using TBUI

Thanks

Vikram

[VJain]

Also check:

                         1929183  - Probleme mit Pflichtfeldern bei geführter Meldungsanlage

Thanks

Vikram

[Former Member]

HI Vikram ,

I have checked the note 1853288 and it is already implemented in the system.

Other note is not applicable.

Did you also find the same case for this component ?

Any additional development you did while enhancing the view AIC_SRVO_G/GuidedCreateServiceOrder?

Regards

Priyanka

[Former Member]

Hi Vikram ,

I also checked the note 1929183 ,but it is not solving the issue,

Regards

Priyanka

[manumohandas82]

Hi Priyanka ,

Believe it is time to raise it with SAP . Dont see any note released on this method/error since 6 months

Thanks ,

Manu

[Former Member]

Hi Manu ,

Already raised  today and will see the solution for the same.

Regards

Priyanka

[VJain]

I saw in one of the incident, it was replied as

Enhancements are not possible in this case. This is not a bug, it is due to the inherit design of the component and view. Components have to be designed with a certain, standardized structure so the component workbench can enhance them through the available wizards. However, there are some components that are highly specialized to the point that they require a radical shift from the standard to fulfill their function, and this is one of them. This is also why the configuration found within is significantly more advanced and complex, to make up for the lack of enhance-ability.

While these types of components can not be enhanced through the component workbench, they can be customized on a project basis.

This was for AIC_INCIDENT_G but I believe its same for AIC_SRVO_G too. See what reply you get in Incident.

Thanks

Vikram

[Andres_Vargas]

Dear priyanka Khanna,

     Where can I delete the view? I created a view for service request abd now I have a dump when I try to create one.

Thanks in advice

[former_member754361]

Hi Priyanka,

I am facing a similar issue in another component.

Please let me know how did you resolve the issue.

Many Thanks,

Hitesh Khandelwal.