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Attachments / Default folder shown when clicking Browse

When clicking the Browse button to add an attachment to a document in SAP B1, my users are experiencing differing behavior.

One user's system always opens to the SAP B1_SHR\Attachments folder, (where SAP copes to and stores the attachments). This behavior is not ideal, as the the files we want to attach are never located in this folder.

Another user's system opens to the folder where the last attachment was selected from. In this case, the Scan folder where his scanned documents are dumped.  This behavior is ideal.

Another user's system used to open to the folder where the last attachment was selected from, but now only opens to the B1_SHR\Attachments folder.

All three systems are Windows 7 running 9.0.

What controls this behavior? What is the expected behavior when the browse button is clicked? And most importantly, how can these systems be configured to always browse to the folder where the last attachment was opened from?

Zach

https://www.dropbox.com/s/vux8274n2vfokwu/Screenshot%202015-01-15%2010.04.20.png?dl=1

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