on 01-15-2015 8:08 AM
Hi Experts
In Solution Manager 7.1 i am configuring incident management.I have configured BRFplus to determine the Support Team based on the relevant
component category when a message is sent to the Service Desk. This is working by determining the service team.
Now i am facing issue in send an email to that Support Team once it has been determined.Attaching the error log.
Action : ZMIN_STD_FIND_PARTNER_FDT
Please help me to resolve this issue immediately.
Thanks
Hi, Ajith.
Have you maintained e-mail adress in your support team BP?
BR,
Artem
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Hi Ajith,
How to configure automtic Support Team Determination via BRF+ is described in following Wiki:
You have to adapt the BRF+ action defintion's processing parameters in Post Processing Framework - transaction SPPFCADM with the Partner Function for the message processor (SLFN0004) instead of the Support Team.
I hope this will help.
Thanks
Vikram
Hi Vikram,
Now i created a new BP "31" as organization and maintained that BP in BRF+ rule for SD* component.
Now i created a new incident and found that Action : ZMIN_STD_FIND_PARTNER_FDT sucessfully send the mail, but i dont know how to assign a SAP ID to this 31 BP. Now no user is assigned this BP.
Thanks
Hi Ajith,
Check this note: 2050396 - Email to Support Team is not sent: "No recipient available"
Regards,
Prasad
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