sapgui screen not coming for new system

[Former Member]

Hi all

we have a new system installed on linux host , from dpmon we can check sap is up and running

but from my windows laptop when I try sapgui , for this new system the sapgui is not coming up

for other systems sapgui is responding fine

from where to start the troubleshooting

does 21212 and 21200 ports should be open on my windows laptop  ?  or on linux host ?

Regards

[Former Member · Accepted solution]

@Gaurav , @ramkrishna , @S BASIS , @Stanislav , @Christopher

Thanks you all for your responses

here is the solution worked

copied the sqlnet.ora from /network/admin to profile directroy oracle folder (if not similar)

updated ms_acl_info with new ip from global directory

from etc/hosts removed old ip

stopped sap, manually stopped db , stopped listener

started listener

started sap with startsap all

the above steps worked

scenario :new host got ip number changed ,recently

Thanks again

want to know apart from sdn , which other forum by sap you guys prefer positing queries on

SAP Basis or Netweaver , pl let me know.

[former_member182657]

Hi,

ORA-12170: TNS:Connect timeout occurred

Please follow SAP Note   1911531 - ORA-12170 or TNS-12535 during connecting to Oracle

Also make sure oracle listener should be under running state & send me the output results for command ps -ef |grep ora & lsnrctl status

Regards,

[Former Member]

Hi,

Add SAP server ip address in host file of your laptop...

Regards

s.Basis

[Former Member]

Hi Sidharth,

Apart from hostnames details in host file and the sapMS entry for your SAP message port in the /etc/services file.

Regards,

Ram

[former_member182657]

Hi,

but from my windows laptop when I try sapgui , for this new system the sapgui is not coming up

Try to disable any firewall or antivirus on your system if any and share the error message from your system as per you same connection is working fine from other systems.

for other systems sapgui is responding fine

Also share results for below commands at server end

> ps -ef |grep dw

>ps -ef |grep ora    (If DB is oracle)

trans.log file after execution of R3trans -d

Last you need to check are you able to resolve server host name or server IP from your laptop ?

Regards,

Gaurav

[Former Member]

Hi Gaurav

you are right

R3trans -d is giving the below output

OCIServerAttach(OCI_DEFAULT) failed with -1=OCI_ERROR   

OCIServerAttach(OCI_DEFAULT) failed with SQL error 12170:

ORA-12170: TNS:Connect timeout occurred

ERROR => CONNECT failed with SQL error '12170'

OCIServerAttach failed for 'PR1'

OCIErrorGet() -> SQL error code: 12170

ORA-12170: TNS:Connect timeout occurred

Following worked fine from me

from my laptop i checked telnet <ipadress> 3200  --- it connected

Regards

[Former Member]

if R3trans is giving an error check for listener

can you check as prdadm : tnsping PRD

                        as oraprd   : lsnrctl status

post output here

by the way PR1 ? what is that

21212 and 21200 are gui/dialog ports for SWPM/Sapinst

as for a connection you need to have connection to  gateway : 3200 and message server 3600

[Former Member]

dpmon process ins only database process

check if u have dw process in linux host like

dw.sap<SID>_DVEBMGS00 pf=/usr/sap/<SID>/SYS/profile/<SID>_DVEBMGS00_hostname

check:    ps -fea|grep dw

Christopher Arias

[Former Member]

Hi Christopher

Thank you for the Response

but ,  ps -ef | grep dw

gives very much  output , dispatcher is running on the linux host , this is the new system installed.

dw.sapPRD_DVEBMGS00 pf=/usr/sap/PRD/SYS/profile/PRD_DVEBMGS00_x233PRDcidb

dw.sapPRD_DVEBMGS00 pf=/usr/sap/PRD/SYS/profile/PRD_DVEBMGS00_x233PRDcidb

dw.sapPRD_DVEBMGS00 pf=/usr/sap/PRD/SYS/profile/PRD_DVEBMGS00_x233PRDcidb

dw.sapPRD_DVEBMGS00 pf=/usr/sap/PRD/SYS/profile/PRD_DVEBMGS00_x233PRDcidb

dw.sapPRD_DVEBMGS00 pf=/usr/sap/PRD/SYS/profile/PRD_DVEBMGS00_x233PRDcidb

dw.sapPRD_DVEBMGS00 pf=/usr/sap/PRD/SYS/profile/PRD_DVEBMGS00_x233PRDcidb

dw.sapPRD_DVEBMGS00 pf=/usr/sap/PRD/SYS/profile/PRD_DVEBMGS00_x233PRDcidb

dw.sapPRD_DVEBMGS00 pf=/usr/sap/PRD/SYS/profile/PRD_DVEBMGS00_x233PRDcidb

dw.sapPRD_DVEBMGS00 pf=/usr/sap/PRD/SYS/profile/PRD_DVEBMGS00_x233PRDcidb

dw.sapPRD_DVEBMGS00 pf=/usr/sap/PRD/SYS/profile/PRD_DVEBMGS00_x233PRDcidb

where to check for the ports 21212 and 21200

on my lap top with netstat -a  ?    how to grep for 21212

or

on linux host  netstat -a | grep 21212