on 01-14-2015 1:14 PM
We have a production instance of PD 16.5 SP3 Portal running and we have had email notifications working fine for several months, but after the holiday period it seems to have broken :-(.
When ever from the "Repository Explorer" we select the "Subscriptions" tab the status icon moves into a "Disconnected state"- .
When looking at "Settings\Notification" that all looks good - and the "Test Mail Server" looks good. Additionally in "Settings\Server Status" the "Change Notification Information" is running.
We have bounced the portal, and looked at both the Server & Client log files (with debug logging on) - and see nothing that stands out. Additionally we have mail working on the same box using different applications (this helps show its not a network firewall/machine permissions), and on a different portal pointing to a different repository.
Has anyone seen anything like this, know the solution or a way to move diagnosis forward? Any ideas on what the Disconnected state means in this scenario?
Many thanks,
Gareth
Hi Gareth,
I have not seen this before, but have you checked the email address you are using? Is it valid? Can you send an email from it? Did the password for the email address you are using expire or change?
HTH,
-Matt C.
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