Customer partial payments-Multiple deduction reason codes

[Former Member]

Hello experts,

Generally when customer makes partial payments we enter in F-32 partial payment and enter the reason code for rejecting some amount.

But how can we enter when the rejection is due to multiple reasons.

For example customer is due 100 and he pays 60 and the reasons for the short payments are 20 for penalty and 20 for shortage.

How to enter multiple reason codes while creating partial payments.

Kindly advise.

Thanks in advance,

G.Sethuraman

[former_member198650 · Accepted solution]

Hi Sethuraman,

You cannot charge it by partial payment. You have to do it residual clearing. Go to res.items tab and click on "Distribute different" option, here you can split the amount according to reason code. I have attached screen shots for your reference.

Hope it clears now.

Regards,

Mukthar

[Former Member · Accepted solution]

Hi Mukthar,

Thanks a lot.

I have used the distribute option in partial payment also.

Regards,

GSR

[Former Member · Accepted solution]

Hi Mukthar ali,

If we clear the document as residual clearing, the original invoice document got cleared and reason codes are reflected only in the clearing document but we want the invoice document to be open(retained) and reason codes should come as a separate document like a partial payment.

If we enter one reason code in partial payment it is coming as a separate document and both invoice document and clearing document are open. We want the similar result in multiple reason codes also.

Thanks in advance

Regards,

GSR