Web Intelligence is hanging at "Launching New Document"

[Former Member]

We just upgraded our Web Intelligence to BI 4.0 and we're experiencing slow performance when opening a new document.  We have a core universe and a linked universe.  When we open either of those universes the tool hangs when it reached the "Launching New Document" step.  What can be causing this to occur?  We're using Chrome to run BI.

[Former Member]

Hi Carmelette,

For Launching the Web Intelligence you need to have the Java installed on your Machine and JVM should be supporting version with the  BI 4.0 and the browser. You can try to Launch the Document using BI Launch Pad and Web Intelligence client Tool.

If its working in of the about you need to check according to that.

and one more thing you need to to see if Which try of Universe is it. (UNX or Unv). If it is Unv you need to cross check the linked Universe and proceed.