Interactive report for Interactions
Creating a report for Interactions using Analytics_Pro business role. I'm using the Interactions report area and am creating a very basic call coding report.
The AHT (handle time) is however represented in Minutes, which is not quite standard for call centers (we usually use seconds). Is there a config required or do I have to play with the cube and add an extra figure that would represent it in seconds, then expose it, then add it to my report area, then add it to my report? (or whatever other steps required)?
I'm on CRM 7.0 EHP 2