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Shadow Instance Not starting during upgrade Pre-processing


Hi All,

I am upgrading CRM Dev system from 6.0 to 7.02. I am getting an error during the start of shadow system in pre-processing phase in MAIN_SHDPREPUT/START_SHDI_PREPUT! Please help ASAP.

Last error code set: Shadow instance couldn't be started, check 'STARTSSC.LOG' and 'DEVTRACE.LOG': Process F:\SUM\SUM\abap\exe/sapcontrol.exe exited with 2, see 'F:\SUM\SUM\abap\log\SAPup.ECO' for details.

STARTSSC:

1 ETQ399 SYSTEM HEALTH MANAGER: check for instance processlist.

1 ETQ399 SAPCONTROL MANAGER: getProcessList with host: SAPCRMDEV and instance: 04

3 ETQ120 20150113094015: PID 4656 execute 'F:\SUM\SUM\abap\exe\sapcontrol.exe -format script -prot PIPE -host SAPCRMDEV -nr 04 -function GetProcessList', output written to 'F:\SUM\SUM\abap\log\SAPup.ECO'.

3 ETQ123 20150113094015: PID 4656 exited with status 4 (time 0.000 real)

1 ETQ399 SAPCONTROL MANAGER: get parameter value

3 ETQ120 20150113094015: PID 6968 execute 'F:\SUM\SUM\abap\exe\sapcontrol.exe -prot PIPE -host SAPCRMDEV -nr 04 -function ParameterValue SAPSYSTEMNAME', output written to 'F:\SUM\SUM\abap\log\SAPup.ECO'.

3 ETQ123 20150113094015: PID 6968 exited with status 0 (time 0.000 real)

1 ETQ399 SYSTEM HEALTH MANAGER: running postCheck for instance 04 on host SAPCRMDEV

4 ETQ399 Set RFC variables for shadow connect:

4 ETQ399 System-nr = '04', GwService = 'sapgw04' Client = '000'

1 ETQ359 RFC Login to: System="CRD", AsHost="SAPCRMDEV" Nr="04", GwHost="SAPCRMDEV", GwService="sapgw04"

2EETQ231 RFC Login failed

2 ETQ399 SYSTEM HEALTH MANAGER: Checking instance number 4 for used ports on host 'SAPCRMDEV'.

3 ETQ399 SYSTEM HEALTH MANAGER: Port 3204 appears to be unused.

3 ETQ399 SYSTEM HEALTH MANAGER: Port 3304 appears to be unused.

3 ETQ399 SYSTEM HEALTH MANAGER: Port 3604 appears to be unused.

3 ETQ399 SYSTEM HEALTH MANAGER: Port 3904 appears to be unused.

3 ETQ399 SYSTEM HEALTH MANAGER: Port 8104 appears to be unused.

3 ETQ399 SYSTEM HEALTH MANAGER: Port 30401 appears to be unused.

3 ETQ399 SYSTEM HEALTH MANAGER: Port 50419 appears to be unused.

1 ETQ399 SAPCONTROL MANAGER: restartService with kernelstate: 0

3 ETQ120 20150113094040: PID 8848 execute 'F:\SUM\SUM\abap\exe\sapcontrol.exe -prot PIPE -host SAPCRMDEV -nr 04 -function RestartService', output written to 'F:\SUM\SUM\abap\log\SAPup.ECO'.

3 ETQ123 20150113094040: PID 8848 exited with status 0 (time 0.000 real)

1 ETQ399 SYSTEM MANAGER: SAPControl tries to control all instances.

1 ETQ399 SYSTEM MANAGER: Calling getInstances.

1 ETQ399 SYSTEM MANAGER: found instance for action START : Instance Number: 04

1 ETQ399 SYSTEM MANAGER: ControlInstance with SAPCONTOL action START for instance 04.

1 ETQ399 SYSTEM HEALTH MANAGER: running preCheck for instance 04 on host SAPCRMDEV.

2 ETQ399 SYSTEM HEALTH MANAGER: Checking instance number 4 for used ports on host 'SAPCRMDEV'.

3 ETQ399 SYSTEM HEALTH MANAGER: Port 3204 appears to be unused.

3 ETQ399 SYSTEM HEALTH MANAGER: Port 3304 appears to be unused.

3 ETQ399 SYSTEM HEALTH MANAGER: Port 3604 appears to be unused.

3 ETQ399 SYSTEM HEALTH MANAGER: Port 3904 appears to be unused.

3 ETQ399 SYSTEM HEALTH MANAGER: Port 8104 appears to be unused.

3 ETQ399 SYSTEM HEALTH MANAGER: Port 30401 appears to be unused.

3 ETQ399 SYSTEM HEALTH MANAGER: Port 50419 appears to be unused.

1 ETQ399 SYSTEM HEALTH MANAGER: call test rfc.

4 ETQ399 Set RFC variables for shadow connect:

4 ETQ399 System-nr = '04', GwService = 'sapgw04' Client = '000'

1 ETQ359 RFC Login to: System="CRD", AsHost="SAPCRMDEV" Nr="04", GwHost="SAPCRMDEV", GwService="sapgw04"

2EETQ231 RFC Login failed

1 ETQ399 SYSTEM HEALTH MANAGER: check for instance processlist.

1 ETQ399 SAPCONTROL MANAGER: getProcessList with host: SAPCRMDEV and instance: 04

3 ETQ120 20150113094113: PID 8484 execute 'F:\SUM\SUM\abap\exe\sapcontrol.exe -format script -prot PIPE -host SAPCRMDEV -nr 04 -function GetProcessList', output written to 'F:\SUM\SUM\abap\log\SAPup.ECO'.

3 ETQ123 20150113094113: PID 8484 exited with status 4 (time 0.000 real)

1 ETQ399 SYSTEM HEALTH MANAGER: System is down, go on with start action

1 ETQ399 SAPCONTROL MANAGER: startWait with host: SAPCRMDEV and instance: 04

3 ETQ120 20150113094113: PID 7860 execute 'F:\SUM\SUM\abap\exe\sapcontrol.exe -prot PIPE -host SAPCRMDEV -nr 04 -function StartWait 300 10', output written to 'F:\SUM\SUM\abap\log\SAPup.ECO'.

3 ETQ123 20150113094153: PID 7860 exited with status 2 (time 0.000 real)

1 ETQ399 SYSTEM MANAGER: SAPControl action START failed for instance 04 ('SAPCONTROL MANAGER: call (sapcontrol.exe) failed with return code '-1'

').

1 ETQ399 SYSTEM MANAGER: CheckSystemStatus.

1 ETQ399 SAPCONTROL MANAGER: getProcessList with host: SAPCRMDEV and instance: 04

3 ETQ120 20150113094153: PID 8728 execute 'F:\SUM\SUM\abap\exe\sapcontrol.exe -format script -prot PIPE -host SAPCRMDEV -nr 04 -function GetProcessList', output written to 'F:\SUM\SUM\abap\log\SAPup.ECO'.

3 ETQ123 20150113094153: PID 8728 exited with status 0 (time 0.000 real)

1EETQ399 SYSTEM MANAGER: START of mandatory instance 04 on server SAPCRMDEV has failed

2EETQ399 Starting shadow instance failed

1EETQ399 Last error code set is: Shadow instance couldn't be started, check 'STARTSSC.LOG' and 'DEVTRACE.LOG': Process F:\SUM\SUM\abap\exe/sapcontrol.exe exited with 2, see 'F:\SUM\SUM\abap\log\SAPup.ECO' for details

1EETQ204 Upgrade phase "START_SHDI_PREPUT" aborted with severe errors ("20150113094153")

DEVTRACE:


---------------------------------------------------
trc file: "dev_disp", trc level: 1, release: "721"
---------------------------------------------------
sysno      04
sid        CRD
systemid   562 (PC with Windows NT)
relno      7210
patchlevel 0
patchno    400
intno      20020600
make       multithreaded, Unicode, 64 bit, optimized
profile    F:\SUM\SUM\abap\system\CRD\SYS\profile\CRD_DVEBMGS04_SAPCRMDEV
pid        8608

kernel runs with dp version 139000(ext=121000) (@(#) DPLIB-INT-VERSION-139000-UC)
length of sys_adm_ext is 592 bytes
*** SWITCH TRC-HIDE on ***
***LOG Q00=> DpSapEnvInit, DPStart (04 8608) [dpxxdisp.c   1323]
shared lib "dw_xml.dll" version 400 successfully loaded
shared lib "dw_xtc.dll" version 400 successfully loaded
shared lib "dw_stl.dll" version 400 successfully loaded
shared lib "dw_gui.dll" version 400 successfully loaded
shared lib "dw_mdm.dll" version 400 successfully loaded
shared lib "dw_rndrt.dll" version 400 successfully loaded
shared lib "dw_abp.dll" version 400 successfully loaded
shared lib "dw_sym.dll" version 400 successfully loaded
shared lib "dw_aci.dll" version 400 successfully loaded
rdisp/softcancel_sequence :  -> 0,5,-1
use internal message server connection to port 3904
rdisp/dynamic_wp_check : 0
rdisp/calculateLoadAverage : 1

Tue Jan 13 08:53:56 2015
*** WARNING => DpNetCheck: NiAddrToHost(1.0.0.0) took 4 seconds
***LOG GZZ=> 1 possible network problems detected - check tracefile and adjust the DNS settings [dpxxtool2.c  6525]
MtxInit: 30000 0 0
DpSysAdmExtInit: ABAP is active
DpSysAdmExtInit: VMC (JAVA VM in WP) is not active
display_tcp_ip: 0
Set Check Logoff Flags to 0x0
DpIPCInit2: write dp-profile-values into sys_adm_ext
DpIPCInit2: start server >SAPCRMDEV_CRD_04                        <
DpShMCreate: sizeof(wp_adm)  42864 (2256)
DpShMCreate: sizeof(tm_adm)  5517056 (27448)
DpShMCreate: sizeof(wp_ca_adm)  64000 (64)
DpShMCreate: sizeof(appc_ca_adm) 64000 (64)
DpCommTableSize: max/headSize/ftSize/tableSize=500/16/1392064/1392080
DpShMCreate: sizeof(comm_adm)  1392080 (2768)
DpSlockTableSize: max/headSize/ftSize/fiSize/tableSize=0/0/0/0/0
DpShMCreate: sizeof(slock_adm)  0 (296)
DpFileTableSize: max/headSize/ftSize/tableSize=0/0/0/0
DpShMCreate: sizeof(file_adm)  0 (80)
DpShMCreate: sizeof(vmc_adm)  0 (2160)
DpShMCreate: sizeof(wall_adm)  (41664/42896/64/192)
DpShMCreate: sizeof(gw_adm) 48
DpShMCreate: sizeof(j2ee_adm) 3952
DpShMCreate: SHM_DP_ADM_KEY  (addr: 00000000073B0050, size: 7182832)
DpShMCreate: allocated sys_adm at 00000000073B0060
DpShMCreate: allocated wp_adm_list at 00000000073B30B0
DpShMCreate: allocated wp_adm at 00000000073B32A0
DpShMCreate: allocated tm_adm_list at 00000000073BDA20
DpShMCreate: allocated tm_adm at 00000000073BDA70
DpShMCreate: allocated wp_ca_adm at 0000000007900980
DpShMCreate: allocated appc_ca_adm at 0000000007910390
DpShMCreate: allocated comm_adm at 000000000791FDA0
DpShMCreate: system runs without slock table
DpShMCreate: system runs without file table
DpShMCreate: allocated vmc_adm_list at 0000000007A73B80
DpShMCreate: system runs without vmc_adm
DpShMCreate: allocated gw_adm at 0000000007A73C30
DpShMCreate: allocated j2ee_adm at 0000000007A73C70
DpShMCreate: allocated ca_info at 0000000007A74BF0
DpShMCreate: allocated wall_adm at 0000000007A74C80
DpCommAttachTable: attached comm table (header=000000000791FDA0/ft=000000000791FDB0)
DpSysAdmIntInit: initialize sys_adm
rdisp/test_roll : roll strategy is DP_NORMAL_ROLL
dia token check not active (8 token)
MBUF state OFF
DpCommInitTable: init table for 500 entries
DpRqQInit: keep protect_queue / slots_per_queue 0 / 2001 in sys_adm
rdisp/queue_size_check_value :  -> on,50,30,40,500,50,500,80
EmInit: MmSetImplementation( 2 ).
MM global diagnostic options set: 0
<ES> client 0 initializing ....
<ES> EsILock: use Mutex for locking
<ES> InitFreeList
<ES> block size is 4096 kByte.
<ES> Info: em/initial_size_MB( 8191MB) not multiple of em/blocksize_KB( 4096KB)
<ES> Info: em/initial_size_MB rounded up to 8192MB
Using implementation view
<EsNT> Using memory model view.
<EsNT> Memory Reset disabled as NT default
*** ERROR => <EsNT> CreateFileMapping name=Global\ES_SEG_04_003 ,size=2044 MB, error=1455 [esnti.c      1278]

*****************************************************
* Memory diagnostic                                 *
*****************************************************

Systeminformation
------------------------------------------------
Processor-Typ             : Processor-Count           : 4
Operating System          : NT 6.1, Build 7601
Service Pack              : Service Pack 1
------------------------------------------------


NT Pagefile Informations
------------------------------------------------
Config. minimum size      :     0 K
Config. maximum size      :     0 K
Avail.  maximum size      :     0 K

| Num|Pagefile                      |  Min.Size|  Max.Size| Avail.Max| Curr.Size|
|----|------------------------------|----------|----------|----------|----------|

------------------------------------------------

NT Task Manager Informations
------------------------------------------------
Total Handles             :    42631
Total Threads             :     1579
Total Processes           :      124

Commit Charge Total       : 38104688 K
Commit Charge Limit       : 39413172 K
Commit Charge Peak        : 38104688 K

Phys.Memory Total         : 16776696 K
Phys.Memory Available     :  4975120 K
File Cache                :   260104 K

Kernel Memory Total       :   370268 K
Kernel Memory Paged       :   284740 K
Kernel Memory Nonpaged    :    85528 K
------------------------------------------------


Memory usage of current process
------------------------------------------------
Total virt.address space  : 0000008589934464 K
Avail.virt.address space  : 0000008588857984 K
Private Pages             :        0 K
Total heap size           :    14399 K
Virtual memory regions    :       42 K
Uncommitted heap memory   :     5660 K
Allocated heap memory     :     7949 K
Moveable heap memory      :        0 K
DDE shared heap memory    :     4372 K
------------------------------------------------


Memory usage of all processes
-----------------------------

| PID|Image               |Instance   |  Work.Set|   WS Peak|Priv.Pages|   PP Peak|Pg Fault|
|----|--------------------|-----------|----------|----------|----------|----------|--------|
|5088|conhost.exe         |           |    1228 K|    3148 K|    1204 K|    7952 K|       0|
|6672|conhost.exe         |           |    1228 K|    3156 K|    1204 K|   35924 K|       0|
|6416|conhost.exe         |           |    1228 K|    3144 K|    1204 K|   35924 K|       0|
|5148|taskhost.exe        |           |    6320 K|   10896 K|    7908 K|    8600 K|     235|
|2576|rdpclip.exe         |           |    6224 K|    8708 K|    2968 K|    3008 K|       3|
|5664|Dwm.exe             |           |    3564 K|    5576 K|    1884 K|    2064 K|       8|
|7232|Explorer.EXE        |           |   28532 K|   45316 K|   30488 K|   32508 K|      26|
|5860|vmtoolsd.exe        |           |    6004 K|   12512 K|    6204 K|    6296 K|      13|
|3824|MagicDisc.exe       |           |    3208 K|    6812 K|    3000 K|    3176 K|       1|
|5600|mmc.exe             |           |    9244 K|   28268 K|   21772 K|   21892 K|      14|
|7952|msg_server.EXE      |[MS] CRD_00|   27324 K|   32816 K|   34368 K|   34636 K|       8|
|8020|conhost.exe         |           |    1244 K|    3152 K|    1216 K|    1332 K|       0|
|5756|disp+work.EXE       |[DP] CRD_00|   25144 K|  126440 K|  107700 K|  109536 K|      32|
|3588|igswd.EXE           |[**] CRD_00|    3740 K|    7808 K|    5252 K|    6364 K|       2|
|5844|conhost.exe         |           |    1300 K|    3340 K|    1224 K|    1340 K|       1|
|6536|conhost.exe         |           |    1244 K|    3172 K|    1216 K|    1332 K|       0|
|7272|igsmux.exe          |           |   30968 K|   30968 K|   37552 K|   37552 K|       9|
|7636|igspw.exe           |           |   30356 K|   38880 K|   39248 K|   39404 K|      37|
|1316|igspw.exe           |           |   30408 K|   38924 K|   39428 K|   39584 K|      37|
| 732|gwrd.EXE            |[GW] CRD_00|   11736 K|   20188 K|   15120 K|   15420 K|       7|
|3908|icman.EXE           |[**] CRD_00|  109388 K|  118116 K|  116920 K|  117744 K|      29|
|7264|disp+work.EXE       |[WP] CRD_00|  139528 K|  444572 K|  133204 K|  242864 K|    2417|
|7620|disp+work.EXE       |[WP] CRD_00|   34728 K|  506312 K|  121364 K|  368924 K|    1174|
|3620|disp+work.EXE       |[WP] CRD_00|  141068 K|  309044 K|  129432 K|  243256 K|    2035|
|7140|disp+work.EXE       |[WP] CRD_00|  148012 K|  289512 K|  125064 K|  257388 K|    2123|
|7296|disp+work.EXE       |[WP] CRD_00|   29664 K|   77940 K|  117004 K|  117272 K|      19|
|5884|disp+work.EXE       |[WP] CRD_00|  149536 K|  592744 K|  127968 K|  309976 K|   11517|
|5236|disp+work.EXE       |[WP] CRD_00|  148264 K|  259552 K|  133824 K|  155352 K|    3329|
|7864|disp+work.EXE       |[WP] CRD_00|  130780 K|  307832 K|  135488 K|  294336 K|    2179|
|7980|disp+work.EXE       |[WP] CRD_00|   32088 K|  239100 K|  118672 K|  118940 K|      65|
|3996|disp+work.EXE       |[WP] CRD_00|   28664 K|   57556 K|  116188 K|  116344 K|      14|
|6140|disp+work.EXE       |[WP] CRD_00|   31348 K|  105800 K|  118016 K|  118172 K|      26|
|7968|disp+work.EXE       |[WP] CRD_00|   27988 K|   54684 K|  115096 K|  115240 K|      13|
|7584|disp+work.EXE       |[WP] CRD_00|   35656 K|  150072 K|  123180 K|  132752 K|      71|
|7856|disp+work.EXE       |[WP] CRD_00|   75496 K|  397344 K|  128608 K|  257352 K|     352|
|6992|disp+work.EXE       |[WP] CRD_00|   34324 K|   97024 K|  121640 K|  121904 K|      31|
|8032|disp+work.EXE       |[WP] CRD_00|   31456 K|   85396 K|  119484 K|  119632 K|      24|
|6196|disp+work.EXE       |[WP] CRD_00|   35688 K|  213644 K|  123180 K|  123632 K|      80|
| 628|disp+work.EXE       |[WP] CRD_00|   30756 K|   73208 K|  118884 K|  119040 K|      20|
|3684|disp+work.EXE       |[WP] CRD_00|   41876 K|   69024 K|  117412 K|  117688 K|     166|
|5456|disp+work.EXE       |[WP] CRD_00|   28516 K|   55980 K|  116140 K|  116296 K|      13|
|5580|jcontrol.EXE        |[**] CDJ_02|    4960 K|   18960 K|   11776 K|   16620 K|       7|
|3608|igswd.EXE           |[**] CDJ_02|    2948 K|    7460 K|    4120 K|    5680 K|       2|
|7480|conhost.exe         |           |    1236 K|    3168 K|    1212 K|    1332 K|       0|
|4768|conhost.exe         |           |    1248 K|    3168 K|    1216 K|    1332 K|       0|
|5760|igsmux.exe          |           |   21512 K|   21512 K|   27372 K|   27372 K|       6|
|6996|igspw.exe           |           |   30516 K|   39044 K|   39524 K|   39716 K|      37|
|3508|igspw.exe           |           |   30244 K|   38752 K|   38560 K|   38712 K|      37|
|3368|msg_server.EXE      |[MS] CDJ_03|    9588 K|   15004 K|   15408 K|   15560 K|       3|
|7260|enserver.EXE        |[**] CDJ_03|   17396 K|   25324 K|   62652 K|   62800 K|       6|
|2376|conhost.exe         |           |    1240 K|    3144 K|    1212 K|    1332 K|       0|
|6884|conhost.exe         |           |    1244 K|    3148 K|    1216 K|    1332 K|       0|
|4264|cmd.exe             |           |    1132 K|    3176 K|    2372 K|    3468 K|       0|
|5196|conhost.exe         |           |    1472 K|    3840 K|    1332 K|    1452 K|       1|
|5800|jlaunch.exe         |           |  157752 K|  236956 K|  411928 K|  423684 K|      96|
|3636|jlaunch.exe         |           |  892232 K|  909720 K| 2438664 K| 2459780 K|     428|
|5216|jlaunch.exe         |           |  161616 K|  175812 K|  209044 K|  211344 K|      64|
|5928|cmd.exe             |           |    1176 K|    3156 K|    2408 K|    3504 K|       0|
|7672|conhost.exe         |           |    1448 K|    3600 K|    1312 K|    1428 K|       1|
|2732|java.exe            |           |  300320 K|  328740 K|  405232 K|  422776 K|     161|
|5192|iexplore.exe        |           |   16248 K|   31204 K|   11508 K|   12872 K|      11|
|6364|IEXPLORE.EXE        |           |   16700 K|   35472 K|   15356 K|   19092 K|      11|
| 256|javaw.exe           |           |  130904 K|  187428 K|  293136 K|  355476 K|     288|
|2812|SAPup.exe           |           |  151960 K|  372148 K|  150948 K|  367436 K|     848|
|6876|conhost.exe         |           |    1112 K|    3032 K|    1176 K|    3180 K|       0|
|2276|saposcol.exe        |           |   18312 K|   22844 K|   20364 K| 1390432 K|      71|
|6908|sapstartsrv.exe     |           |   84424 K|   84424 K|  109840 K|  169528 K|      52|
|9108|sapcontrol.exe      |           |   12176 K|   12176 K|    9588 K|    9588 K|       3|
|3504|conhost.exe         |           |    3072 K|    3072 K|    1196 K|   34964 K|       0|
|5628|msg_server.EXE      |[MS] CRD_04|   14264 K|   14264 K|   15384 K|   15388 K|       3|
|5572|conhost.exe         |           |    3108 K|    3108 K|    1212 K|    1212 K|       0|
|8888|enserver.EXE        |[**] CRD_04|   41128 K|   41128 K|   17576 K|   17580 K|      10|
|8412|conhost.exe         |           |    3104 K|    3104 K|    1216 K|    1216 K|       0|
|8608|disp+work.EXE       |           |   49264 K|   49264 K|   80656 K|   85836 K|      20|
|9088|conhost.exe         |           |    3116 K|    3116 K|    1212 K|    1212 K|       0|
|----|--------------------|-----------|----------|----------|----------|----------|--------|
|    |Sum                 |           | 3883240 K|**********| 7343856 K|**********|********|


Tue Jan 13 08:53:57 2015
*** Error 11 while initializing OS dependent part.
*** ERROR => DpEmInit: EmInit (1) [dpxxdisp.c   10995]
*** ERROR => DpMemInit: DpEmInit (-1) [dpxxdisp.c   10909]
*** DP_FATAL_ERROR => DpSapEnvInit: DpMemInit
*** DISPATCHER EMERGENCY SHUTDOWN ***
increase tracelevel of WPs
NiWait: sleep (10000ms) ...
NiISelect: timeout 10000ms
NiISelect: maximum fd=1
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Tue Jan 13 08:54:07 2015
NiISelect: TIMEOUT occured (10000ms)
dump system status
Workprocess Table (long)   Tue Jan 13 13:54:07 2015
========================

No Type  Pid    Status  Cause Start Rstr  Err Sem Time Program          Cl  User         Action                    Table
-------------------------------------------------------------------------------------------------------------------------------
Dispatcher Queue Statistics   Tue Jan 13 13:54:07 2015
===========================

+------+--------+--------+--------+------------+------------+
|  Typ |    now |   high |    max | writes     |  reads     |
+------+--------+--------+--------+------------+------------+
| NOWP |      0 |      0 |   2000 |          0 |          0 |
+------+--------+--------+--------+------------+------------+
|  DIA |      0 |      0 |   2000 |          0 |          0 |
+------+--------+--------+--------+------------+------------+
|  UPD |      0 |      0 |   2000 |          0 |          0 |
+------+--------+--------+--------+------------+------------+
|  ENQ |      0 |      0 |   2000 |          0 |          0 |
+------+--------+--------+--------+------------+------------+
|  BTC |      0 |      0 |   2000 |          0 |          0 |
+------+--------+--------+--------+------------+------------+
|  SPO |      0 |      0 |   2000 |          0 |          0 |
+------+--------+--------+--------+------------+------------+
|  UP2 |      0 |      0 |   2000 |          0 |          0 |
+------+--------+--------+--------+------------+------------+

max_rq_id  0
wake_evt_udp_now 0

wake events       total     0,  udp     0 (  0%),  shm     0 (  0%)
since last update total     0,  udp     0 (  0%),  shm     0 (  0%)

Dump of tm_adm structure:   Tue Jan 13 13:54:07 2015
=========================

Term    uid  man user    term   lastop  mod wp  ta   a/i (modes)

Workprocess Comm. Area Blocks   Tue Jan 13 13:54:07 2015
=============================

Slots: 1000, Used: 0, Max: 0
+------+--------------+----------+-------------+
|   id | owner        |   pid    | eyecatcher  |
+------+--------------+----------+-------------+

NiWait: sleep (5000ms) ...
NiISelect: timeout 5000ms
NiISelect: maximum fd=1
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Tue Jan 13 08:54:12 2015
NiISelect: TIMEOUT occured (5000ms)
DpHalt: shutdown server >SAPCRMDEV_CRD_04                        < (normal)
DpJ2eeDisableRestart
DpHalt: switch off Shared memory profiling
ShmProtect( 57, 3 )
ShmProtect(SHM_PROFILE, SHM_PROT_RW
ShmProtect( 57, 1 )
ShmProtect(SHM_PROFILE, SHM_PROT_RD
DpWakeUpWps: wake up all wp's
DpHalt: stop work processes
DpHalt: terminate gui connections
DpHalt: wait for end of work processes
DpHalt: not attached to the message server
DpHalt: cleanup EM
EsCleanup( )
EsCleanup ....
EmCleanup() -> 0
Es2Cleanup: Cleanup ES2
***LOG Q05=> DpHalt, DPStop ( 8608) [dpxxdisp.c   11819]
DpHalt: Good Bye .....

---------------------------------------------------
trc file: "dev_ms", trc level: 1, release: "721"
---------------------------------------------------

[Thr 8464] Tue Jan 13 08:53:49 2015
[Thr 8464] ms/http_max_clients = 500 -> 500
[Thr 8464] MsSSetTrcLog: trc logging active, max size = 52428800 bytes
systemid   562 (PC with Windows NT)
relno      7210
patchlevel 0
patchno    327
intno      20020600
make       multithreaded, Unicode, 64 bit, optimized
pid        5628

[Thr 8464] ***LOG Q01=> MsSInit, MSStart (Msg Server 1 5628) [msxxserv.c   2305]
[Thr 8464] MsInitAclInfo: acl file F:\SUM\SUM\abap\system\CRD\SYS\global\ms_acl_info.DAT not found, unrestricted access
[Thr 8464] MsGetOwnIpAddr: my host addresses are :
[Thr 8464]   1 : [192.168.200.142] SAPCRMDEV.CRESTRON.CRESTRON.com (HOSTNAME)
[Thr 8464]   2 : [127.0.0.1] SAPCRMDEV.CRESTRON.CRESTRON.com (LOCALHOST)
[Thr 8464] MsHttpInit: full qualified hostname = SAPCRMDEV.CRESTRON.CRESTRON.com
[Thr 8464] HTTP logging is switch off
[Thr 8464] MsHttpOwnDomain: own domain[1] = CRESTRON.CRESTRON.com
[Thr 8464] *** I listen to port 3604 (3604) ***
[Thr 8464] *** I listen to internal port 3904 (3904) ***
[Thr 8464] CUSTOMER KEY: >G0021204657<
[Thr 8464] build version=721.2014.07.17

Thanks,

Kavitha Rajan.

Former Member
replied

Here is the error part.

<ES> Info: em/initial_size_MB( 8191MB) not multiple of em/blocksize_KB( 4096KB)

<ES> Info: em/initial_size_MB rounded up to 8192MB

Using implementation view

<EsNT> Using memory model view.

<EsNT> Memory Reset disabled as NT default

*** ERROR => <EsNT> CreateFileMapping name=Global\ES_SEG_04_003 ,size=2044 MB, error=1455 [esnti.c      1278]

Restart the server and start the SAP systems (primary and shadow manually). If the shadow starts then continue with the upgrade. In case it fails to start then reduce the value of the parameter em/initial_size_MB in the shadow profile and restart the shadow instance.

Also check this KBA

1997262 - The shadow instance won't start up. System dev_w* trace files highlight error message 1455.

Cheers

RB

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