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SAP DMS Explorer.exe freezes - Win 7 64bit

Hi all,

we are facing a problem with SAP Document Management since we have migrated from XP to Windows 7 - 64bit.

When navigation in DMS it often occurs that the Windows Explorer is freezing and has to be restarted.

We have tried it with different Versions of SAP DMS. Today we did some testing with the newest Version 7.1.5.1 Unicode.

Reinstall the DMS doesnt solve the Problem.

In the System Log following Error is shown:

"Name der fehlerhaften Anwendung: Explorer.EXE, Version: 6.1.7601.17567, Zeitstempel: 0x4d672ee4

Name des fehlerhaften Moduls: EasyDmsExplorer.dll, Version: 7.1.5.1, Zeitstempel: 0x545a61a1

Ausnahmecode: 0xc0000005

Fehleroffset: 0x000000000015ba39

ID des fehlerhaften Prozesses: 0x850

Startzeit der fehlerhaften Anwendung: 0x01d02f1c58cb0adb

Pfad der fehlerhaften Anwendung: C:\WINDOWS\Explorer.EXE

Pfad des fehlerhaften Moduls: C:\Program Files\SAP\EasyDmsInterface\Unicode\EasyDmsExplorer.dll

Berichtskennung: adaca2ef-9b16-11e4-ac57-b00594ea27a7"

We have some Windows XP Clients running and they dont have the Problem (Same Location, Network, Infrastructur...).

Do you have any idea how we can fix this Error? Any ideas how we can troubleshoot it?

Please let me know if you need more Information.

Thanks.

Former Member
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