on 01-13-2015 7:08 AM
Hi Tatanya,
I tested in my test system and after removing unnecessary entry from DNO_CUST04 transaction, those statuses not showing anymore.
So remove all other entries and only keep for the transcation type you want to use.
SMIN, SMOR, YMIN remove these entries from DNO_CUST04 which saved as Field Name: "Process Type" or "Process_type_add"
Thanks
Vikram
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Hi Vikram,
remove transaction type entries from DNO_CUST04 to hide them from CRM UI search fields, works only with following Field Names:
For the following transaction types you have to change the Channel to "*None" additionally, to hide them from CRM UI search fields.
(with SOLMAN_SETUP ITSM or with transaction CRMC_PROCESS_MA delete channel entry "CRM WEB Client UI") :
(Testet with SolMan 7.1 SP10)
The same is true for all ChaRM transaction types. (set Channel to "*None").
Please let all standard cycle transation types (SMDV, SMMM, SMMN) unchanged.
Regards
Sven
Hi Tatanya,
Have you checked DNO_CUST04? What transaction types are maintained there. Remove the transaction types you not using in DNO_CUST04 and then test again.
Thanks
Vikram
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Hi Tatyana,
if you use the selection parameter 'Transaction Type' and set it to 'ZMIN', only status values of ZMIN are shown.
Best Regards,
Christoph
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Hi Tatyana,
this can be done by development.
You have to enhance the ui component AIC_INCIDENT_S:
Redefine the method GET_VALUE1 (Attribute VALUE1 of context node SEARCH)
The code could look like this:
DATA: lo_current TYPE REF TO if_bol_bo_property_access,
lv_attr_name TYPE string.
CALL METHOD super->get_value1
EXPORTING
attribute_path = attribute_path
iterator = iterator
RECEIVING
value = value.
lo_current = iterator->get_current( ).
lv_attr_name = lo_current->get_property_as_string( iv_attr_name = 'ATTR_NAME' ).
IF lv_attr_name = 'PROCESS_TYPE'.
value = 'ZMIN'.
ENDIF.
Best Regards,
Christoph
Hi Tatyana,
The best way is to swtich unnecessary transaction types to Inactive.
Find in SPRO - Define Transaction Types
Complete path SAP Solution Manager - Capabilities (Optional) - IT Service Management - Transactions - Define Transaction Types
Here find SMIN, SMOR, YMIN there is column called "Inactive = X Intactive"
Save changes and test in crm web ui.
Rg Dan
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