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Customer - Order

Hi All,

This is the basic outline of a new business process to be set up in the system.

Based on customer order for a project, the warehouse staff pulls the parts and ships it to the customer site where the materials are used.

Once the project lead signs off with the customer, the order in SAP needs to be closed and the stock needs to be reduced.

Sometimes the materials get damaged and need to be replaced to complete the customer project. Then the project lead informs the warehouse and the damaged items get replaced and damaged items need to be received back into stock.

- my question is how the warehouse can keep track of the inventory that is at the customer site before doing PGI in SAP and how the replacement  process can be effective without errors?

Any input would be helpful.

Thanks,

Meghna

Former Member
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