on 01-12-2015 3:19 PM
Hello,
I running BI Platform 4.1 SP 4 (version 14.1.4.1327) and its been running great. From the new year on it been giving me some grief here. I have a report that I created in Writer 2013 (SP4, version 14.1.4.1327) and I can run the report just fine in the writer. When I login into the server which Platform is on it will give me an error of:
The viewer could not process an event. The database logon information for this report is either incomplete or incorrect [] --- error code: 0 [CRWEB00000119]
Detail:
I can't see anything in the event on the server to fix it. I have deleted the file off the server and resaved it. This fix only works for a day and the next day it starts all over again with the same message. I have check the database login information, and nothing has changed on that.
Any suggestions?
Thank you,
Gerald
I found out the issue. It was an updated from Microsoft causing my grief. I did an Windows Update and restarted the server and it fixed my issue here.
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Gerald,
There are 71 SAP notes on this error message alone. Could you check support.sap.com/notes and see if they apply? Below I list the 10 most recent ones:
Application Area | Number | Short text |
BI-BIP-ADM | 2097440 * | The viewer could not process an event. The data source is invalid: 'while tryin |
BI-BIP-AUT | 2106815 * | Error "The viewer could not process an event. The database logon information fo |
BI-BIP-ADM | 2095895 | Viewing CR4E reports instance gives following error "The viewer could not proce |
BI-BIP-CRS | 2105128 * | BI 4.1: Unable to export a crystal document to Excel when connecting from BI La |
BI-RA-CRE | 2087603 | Error occurs when openning opendocument link for Crystal Reports for Enterprise |
BI-RA-AWB | 2101300 | Jumplink from Analysis for OLAP to Crystal Reports fails when using values that |
BI-BIP-ADM | 2098539 | Unable to view historical instances that were scheduled using a server group an |
BI-BIP-ADM | 2093579 * | Error: "The viewer could not process an event. com/sap/conn/jco/JCoException [C |
BI-RA-CR | 2054294 | Error happens when refreshing Crystal reports with large amount data from SAP O |
BI-RA-CR-VW | 2072857 | Wrong data or error is displayed when drilling down groups from graphs in Cryst |
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Hi Gerald,
What is the data source you use for this report?
What is the driver version / type of connectivity you use?
What is the type of connectivity (64 or 32 bit)?
Open the report in crystal report designer> Navigate to File menu> page setup> Check "No Printer" option. Resave this report to enterprise.
Hope this helps.
Regards,
Onkar
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