why status of credit memo request is open??

[former_member328595]

hi every body

in VA05 I take a report for open sales orders. I saw most of the sale orders was opened . I checked them and I knew that all of the sales orders had credit or debit memo are open .

look at these :

please guide me .

[former_member328595]

here you are:

[former_member670403]

Please change your rejection reason "02 Poor Quality" - check mark "Resource Item Open Again" & "Not relevant for billing" >> Apply it again.It will solve your issue.

[former_member328595]

look at this please :

for item one

[former_member670403]

It is not what I asked.

Please run OVAG. My scenario looks like:

Reason for rejection Z8 will close the Sales Order.

Reason for rejection Z9 wont close the Sales Order.

You should either change "02 Poor quality" by thicking the BlC column or replace the reason for rejection with an already thicked one ( if exists ).

[former_member328595]

I asked from sales person . they said this credit memo in that time created but after a while they were canceled . but after cancel the credit memo remind in open status .?? how can I solve it?

[former_member670403]

Ali,

Could you take a print screen of above path ?

Thx,

Razvan

[former_member328595]

which one is relevant to billing ?

[former_member670403]

Please check the path SPRO >> Sales and Distribution >> Sales >>Sales Documents >>Sales Document Item >>Define Reasons for Rejection. If 02 Poor Quality is relevant for billing ( not thicked ) then the sales document is still open and visible in VF04.

[former_member328595]

look at this:

all of the sales order that  credit memo created for them have this problem

this is a another one

[former_member670403]

have you checked my second advice ? - reason for rejection billing rellevance .

[former_member328595]

and this is standard order document flow :

[former_member328595]

Hi Rezvan

I chose a poor quality for rejection but it's in open status

[former_member328595]

dose any way for closing that???

[former_member363844]

Hi Ali,

  you need to bill the credit memo again. create a billing document with reference to credit memo request (10041174 in your first screen shot)

Regards,

Nava

[former_member328595]

This message was moderated.

[former_member670403]

Hello,

You can try to reject all the items. It will look like:

Please choose a reason for rejection "Not relevant for billing":

BR,

Razvan

[former_member328595]

[former_member182378]

ali,

Are you working on a test system?

The answer to your original question is that the billing documents are cancelled, so CMR is open.

TW

[former_member328595]

actually I change that .

[former_member328595]

look at this please :

[former_member182378]

ali,

From the images we can see that -

1. The credit memo was cancelled, thus the credit memo request came back to status Open

2. In the credit memo request, reason for rejection is given: 02 Poor quality

I think, 02 poor quality should have been given in field Order reason and not Reason for rejection.

Ask the business user for more information about this cmr.

TW

[former_member328595]

I checked VA03 But I can't find that

[former_member182378]

ali,

For this credit memo request, the billing documents are cancelled.

Because credit memo (or billing document) is not yet created, the status of the credit memo request is open.

In VA03, at header level, check Tab Status and billing status.

TW