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Add-in Ribbon won't stay in Excel


I wonder if anybody had similar experience and any solution to this.

Normally the S&OP / IBP ribbon will appear in Excel at launch, on occasion when Excel disabled the Add-in, user can enable it back manually with File / Options / Add-in / Manage - COM Add-in.

For a small number of our users, every time when they open up Excel, the S&OP Add-in ribbon is disabled by default, so they have to go through the path every time to enable it.

Is there a way to make sure the S&OP Add-in button stays enabled at launch of Excel?

Thank you.

Yee Ann

Former Member
Former Member replied

Hi Yee Ann,

It probably depends on whether you install for your user or for all users and whether it's a 32-bit or 64-bit Office... Could you try searching the registry for Key FPMXLClient.Connect?

Edit -> Find (or Ctrl+F:)

It needs to be an entry under Excel > Addins (there'll be several more under Word and Powerpoint and Software). But there could be more entries even with Excel > Addins in the path - to be on the safe side, set all their LoadBehaviors to 3.



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