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APPCRASH - "Crystal Reports has stopped working"- windows message/ Fault Module: crw32.exe

Hi,

Recently an issue came up with one of our Crystal Report Xl users. When this user tries to view a document and then go to the design tab and hide or show details of the document the program stops working, it displays a windows error message " Crystal Reports has stopped working ".

Following is the details about Problem from windows message

Problem Event name: APPCRASH

Application name: crw32.exe

Application version : 11.5.12.1838

Application Timestamp: 4b16581e

Fault Module Name: crw32.exe

Fault Module Version: 11.12.1838

Fault Module Timestamp: 4b16581e

Exception Code : c0000005

Exception Offset: 0013d407

OS Version : 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional Information 1: 1fc1

Additional Information 2: 1fc163a1c57ae45571bce37d539b233f

Additional Information 3: cc5f

Additional Information 4: cc5fb879edab709590d18cd6b09cdc4b

This particular issue only happens to this user login. We are are able to view and run the documents when we use any other account in the same computer, thus it only occurs when that one user is signed in. Also, the user is able to use Crystal Report in different computers so the issue it's only in that computer.

I Uninstalled and reinstalled the application with valid license keycode and registered as well, but still the error remains same when the application is started. I have also installed tCrystal Reports XI Release 2A Service Pack 4 Full Build together with Crystal Reports XI Release 2A Service Pack 6 but the  " Crystal Reports has stopped working " still happened to that particular user.

Kindly suggest on how to resolve this issue.

Tags:
Former Member
Former Member replied

Hi,

I have already resolved the issue, the problem is that I installed all in 64bits, after days, the solution is to install the DIAPI for 32 bits for the last patch.

I have SAP B1 9.1  PL04 with crystal reports 2013.

Regards

Mauricio

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