After Upgrade CRM 6.0 to 7.02 CRM url is not wokring

[former_member196664]

Hi All,

After upgrade of CRM 6.0 to 7.02 the url is not working. Please help to resolve ASAP.

http://sapcrmdev.XXX.com:8000/sap/bc/bsp/sap/crm_ui_frame/default.htm

  Error while processing your query

What has happened?

The URL call http://sapcrmdev.xxx.com:8000/sap/bc/bsp/sap/crm_ui_frame/default.htm was terminated because of an error.

Note

The following error occurred in system CRD : Could not set enqueue lock

The error occurred on application server SAPCRMDEV_CRD_00 and in work process. 4

The termination type was: ERROR_MESSAGE_STATE

The ABAP call stack was:

Method: PREPARE_OTR_DOCUMENT of program CL_HTTP_SERVER_NET============CP

Method: AUTHENTICATION of program CL_HTTP_SERVER_NET============CP

Function: HTTP_DISPATCH_REQUEST of program SAPLHTTP_RUNTIME

Module: %_HTTP_START of program SAPMHTTP

What can I do?

If the termination type was RABAX_STATE, you will find more information on the cause of termination in system CRD in transaction ST22.

If the termination type was ABORT_MESSAGE_STATE, you will find more information on the cause of termination on the application server SAPCRMDEV_CRD_00 in transaction SM21.

If the termination type was ERROR_MESSAGE_STATE, you can search for further information in the trace file for the work process 4 in transaction ST11 on the application server SAPCRMDEV_CRD_00 . You may also need to analyze the trace files of other work processes.

If you do not yet have a user ID, contact your system adminmistrator.

Error Code: ICF-IE-http -c: 000 -u: SAPSYS -l: E -s: CRD -i: SAPCRMDEV_CRD_00 -w: 4 -d: 20150109 -t: 095832 -v: ERROR_MESSAGE_STATE -e: Could not set enqueue lock -X: 00505682314E1ED4A681FF4068762936_00505682314E1ED4A681FF4063942936_1 -x: FA0F98E44303F1B6893600505682314E

HTTP 500 - Internal Server Error

Your SAP Internet Communication Framework Team

Thanks,

Kavitha Rajan.

[hemanth2 · Accepted solution]

Hi Kavitha,

Hope you are doing good.

I have seen this issue previously and this is related to the kernel version. Check note 1551509.

So make sure you are on the latest kernel (or the version mentioned).

____________
Kind Regards,
Hemanth
SAP AGS
 

[former_member196664 · Accepted solution]

Hemanth,

From MOPZ I have 7.21_EXT patch 400 after upgrade to 7.02. Do I have to manually re-do the kernel? Pls advise.

C:\Users\crdadm>disp+work
disp+work=>sapparam(1c): No Profile used.
disp+work=>sapparam: SAPSYSTEMNAME neither in Profile nor in Commandline

--------------------
disp+work information
--------------------

kernel release                721

kernel make variant           721_EXT_REL

compiled on                   NT 6.1 7601 S x86 MS VC++ 16.00 for NTAMD64

compiled for                  64 BIT

compilation mode              UNICODE

compile time                  Dec  7 2014 19:34:14

update level                  0

patch number                  400

source id                     0.400

---------------------
supported environment
---------------------

database (SAP, table SVERS)   700
                              710
                              701
                              702
                              703
                              711
                              720
                              730
                              731
                              732

operating system
Windows NT 5.1
Windows NT 5.2
Windows NT 6.0
Windows NT 6.1
Windows NT 6.2
Windows NT 6.3

C:\Users\crdadm>

[hemanth2 · Accepted solution]

Hi kavitha,

Is this issue intermittent, or is this "always" occurring?
Usually, we have seen that this is an intermittent issue.

Regards,
Hemanth

[former_member196664 · Accepted solution]

After upgrade, it is not working. Thanks,

Kavitha

[hemanth2 · Accepted solution]

I would say make sure you are on the latest kernel and if the issue persists raise an OSS incident; this will probably need development check.

[former_member196664 · Accepted solution]

Hemanth,

I manually performed the same kernel again that SUM updated. All are fine now.

Thanks,

Kavitha Rajan.

[former_member196664 · Accepted solution]

Hemanth/All,

After login, I got another error opon clicking the business role. I have opened a new thread. Please help ASAP.

Thanks,

Kavitha Rajan.

[hemanth2 · Accepted solution]

Hi kavitha, Great news.

Can you provide the link for the new thread?

Regards,
Hemanth

[former_member196664 · Accepted solution]

Hemanth,

I removed that thread. Developers took care of it.

Thanks again,

Kavitha Rajan.