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Error obtained when trying to open attached invoices from VIM module

Initial error obtained was Error when opening document with HTML control, DP_ERROR_GENERAL

the following further error

TEXT       HTTP/1.1 500 Internal Server Error
TEXT server: Apache-Coyote/1.1
TEXT x-errordescription: 3045: Volume 'NUS_PX_POOL_0099A' is offline - volume is
offline
TEXT content-type: text/html;charset=ISO8859-1
TEXT content-length: 4531
TEXT date: Wed, 07 Jan 2015 01:35:22 GMT
TEXT connection: close
TEXT ~remote_addr:
TEXT ~uri_scheme_expanded: NONE
URL        https://VIMserver1.stf.nus.edu.sg:8888//archive?get&pVersion=0046&contRep=P3&d
ocId=aajytrqmdgrfjf2itqhny6nmclrcm&accessMode=r&authId=CN%3DPDS,O%3DNUS,C%3
DSG&expiration=20150107033522&secKey=MIIBDQYJKoZIhvcNAQcCoIH%2FMIH8AgEBMQsw
CQYFKw4DAhoFADALBgkqhkiG9w0BBwExgdwwgdkCAQEwLjApMQswCQYDVQQGEwJTRzEMMAoGA1U
EChMDTlVTMQwwCgYDVQQDEwNQRFMCAQAwCQYFKw4DAhoFAKBdMBgGCSqGSIb3DQEJAzELBgkqhk
iG9w0BBwEwHAYJKoZIhvcNAQkFMQ8XDTE1MDEwNzAxMzUyMlowIwYJKoZIhvcNAQkEMRYEFOv27
G12v4sCPDw1LuIsOqQASE9lMAkGByqGSM44BAMELzAtAhUAzDB0Fy1NoG1FXDvc46ssuA67GJIC
FF4L6dLGtsZRLqJvu4RxeeOGRCHT
V1 500
V2 Internal Server Error
V3 3045: Volume 'NUS_PX_POOL_0099A' is offline - vol
V4 ume is offline
%LOGNUMBER 00000000000003545712


how to resolve this offline issue?

Tags:
Former Member
Former Member replied

Hi Benjamin,

Basically such issues/messages occur when the Content Management Server(in our case Open Text Archive Server) wherein Images are stored/Archived is not up and is disconnected from the ECC system due to some reason.

One needs to contact the corresponding Server / ECC Basis Team to confirm whether the connection is working fine or not.

Thanks and Regards.

Vikram

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