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Status READY is unknown

Hi Experts,

I have one personal data change workflow triggered in production system.

The flow is Employee -> Manager -> HR TEAM.

Manager has approved the request and then the work item has been send to HR team.

So the approval from HR services is having multiple agents.

Now the status of this work item is showing status as Reserved against one of the HR team member and they are not able to approve it.

I selected this workitem in SWIA and clicked on 'Replace Manually' button to change the status from 'Reserved' to 'Ready', so that HR team can proceed with the approval.

But I am getting an message like 'Status READY is unknown'.

Please suggest me what could be the reason.How can I proceed further to resolve this?

Thank you in advance.

Regards,

Sonali

Former Member
Former Member replied

Hi Rick,

Yes the problem is resolved.

I was trying everything in SWIA...but I was not having enough authorizations to do replace manually or forward the workitem. Everytime it was giving the same message 'Status READY is unknown'.

After getting the authorizations I was able to forward the workitem to another user.

Thanks & Regards,

Sonali

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