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Tendering email not sent when FO is cancelled

Hello All,

    Once the tender has been accepted by the carrier (sub contracting status = Sent and tendering status = Completed)

For some explicit reason if we cancel the FO, quotation cancellation email is not being sent out

same works fine if the tendering is in active status (Published) but when the tendering is complete FO get's deleted and no cancel email to the carrier

Any thoughts on whats missing

Thanks

Lohit Kumar

Former Member
Former Member replied

No, it will not cancel the quotation. The quotation is just an "intermediate" document, now at this point in time the leading document is the freight order. And a cancellation for this one is sent to the carrier via EDI. Unfortunately we do not offer the capability to also send an e-mail for the FO cancellation, so he can only receive it via EDI.

Please consider that the very same scenario could also take place with no tendering being involved, but the carrier could have been assigned manually to the freight order. In that case you would expect the same FO cancellation as above. This step is in dependent from tendering.

Best regards,

Sabine

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