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POWL layout is not displayed on clicking ESS : SRM

Hi Experts,

I need a help on a SRM issue. In the SRM portal, when I click on Employee Self Service tab, usually the POWL is displayed

with the list if Shopping Carts and its details in the respective column of the POWL.

For a particular user, when he clicks on the ESS tab, the POWL layout is not displayed rather the data of the POWL is displayed as text view.

and in some place html codes are also appearing (highlighted in yellow). Refer the below screenshot for better understanding of the issue.

Kindly provide the solution to load the POWL.

Thanks in advance.

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