Skip to Content

Archived discussions are read-only. Learn more about SAP Q&A

Caller number copy-paste


In CCtr 7.0 I need to copy and paste callers number from CDT.

I can find callers number info from History page and by selecting current call from History list new Contact Details view opens. From there I can't copy source number because it's link that will paste this number to directory search field. From that search fild it's possible to copy number but when number is longer than 8 decimal places then front of the number is replaced with # sign.

For example in next picture you can see that original source number 3726999099 is replaced in directory search with #26999099:

Is there a possibility to insert the whole callers number to that directory search field?


Ragnar Kobin

IP Callcenters

Former Member

Hello Ragnar,

by doubleclicking the Source or Destination text in that dialog you get the blue value in those fields copied to clipboard. Yep, have to know it to find it out... Also you get the possible name (if number was recognized) along with the number to the clipboard, so may have to edit the value after pasting.

//EDIT: Additionally, CTRL + doubleclick on any row on the History tab copied the contact's number to the destination field. These should be added to the application help in a future update.

Well, hope this helps anyway,

0 View this answer in context
Not what you were looking for? View more on this topic or Ask a question