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ZIC_AGENT webui role which is copied from standard webUI role not opening home page

Hi Experts,

We are facing production issue which is pertaining to ZIC_AGENT web ui role.

We have copied from standard to ZIC_AGENT web ui role, all call centers are working on this role. However suddenly not working due to power issue in one of our call center where CTI server is placed.

We do not want stop activities the rest of the call centers due to this issue and we are expecting to work like standard role.

How to delink between main call center with other call centers, kindly advise us.



Former Member
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