Database Replication/Synchronization Issue
I am currently monitoring database replication between a consolidated database and several remote databases as well as performing basic database administration. Back in November 2014, an issue occurred on the database server (owned by our customer) which resulted in the server being rolled back to a snapshot however prior to the server being reverted, a database replication event had occurred. As a result, the consolidated is no longer in sync with the remote databases. Previous database administrators are no longer employed with the company. How would I go about getting assistance for this issue? I have tried calling support however they require license information which I do not have. We would like to have an expert assist us (either in person or remotely) with resolving this issue.
A little background information:
I am a subcontractor performing basic database administration duties on customer-owned servers. Although I was tasked to perform these duties, I am not a database administrator in the true sense of the title since I do not have the skillset to perform in-depth database work nor am I familiar with dealing with logs, creating complex queries and such. The product is Sybase SQL Anywhere 11 on the consolidated and Sybase 9 on the remote databases. I do not have any license/purchaser information. Products were purchased and installed prior to me being tasked to perform database administration duties.
Any advice would be greatly appreciated.
Thank you and have a great day!